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AI Chat Assistant Temporarily Unavailable
Sistema: AI Bots
Estado: Resuelta
We are currently experiencing a temporary outage affecting the AI Chat Assistant on the onWebChat platform. During this time, the AI-powered chatbot feature is unavailable and will not respond to customer inquiries. Our team is actively working to resolve the issue and restore full functionality as quickly as possible.
Creada: 2026-07-23 17:05:00 | Resuelta: 2026-07-24 19:31:00Brief Performance Degradation
Sistema: All
Estado: closed
During an automatic upgrade of one of our microservices, the dashboard and live chat widget experienced brief downtime and intermittent slow performance. Our team worked quickly to resolve the issue and restore full service. We apologize for any inconvenience this may have caused.
Creada: 2026-06-23 11:11:58 | Resuelta: 2026-06-23 11:22:58Temporary Service Interruption
Sistema: All
Estado: closed
During the deployment of our new dashboard, some users may have experienced temporary downtime or difficulty accessing the system between 08:30 and 09:20 UTC
Creada: 2025-12-10 08:30:00 | Resuelta: 2025-12-10 09:19:08Email delivery issue
Sistema: Panel de agentes
Estado: closed
We're currently experiencing problems sending outbound emails
Creada: 2025-09-29 06:52:56 | Resuelta: 2025-09-29 11:01:38Chat History issue
Sistema: Panel de agentes
Estado: closed
Some users may have experienced an issue where agent messages were missing from the chat history. This issue has now been resolved
Creada: 2025-08-05 06:25:00 | Resuelta: 2025-08-05 07:30:36