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AI Chat Assistant Temporarily Unavailable
Sistema: AI Bots
Stato: Risolto
We are currently experiencing a temporary outage affecting the AI Chat Assistant on the onWebChat platform. During this time, the AI-powered chatbot feature is unavailable and will not respond to customer inquiries. Our team is actively working to resolve the issue and restore full functionality as quickly as possible.
Creato: 2026-07-23 17:05:00 | Risolto: 2026-07-24 19:31:00Brief Performance Degradation
Sistema: All
Stato: closed
During an automatic upgrade of one of our microservices, the dashboard and live chat widget experienced brief downtime and intermittent slow performance. Our team worked quickly to resolve the issue and restore full service. We apologize for any inconvenience this may have caused.
Creato: 2026-06-23 11:11:58 | Risolto: 2026-06-23 11:22:58Temporary Service Interruption
Sistema: All
Stato: closed
During the deployment of our new dashboard, some users may have experienced temporary downtime or difficulty accessing the system between 08:30 and 09:20 UTC
Creato: 2025-12-10 08:30:00 | Risolto: 2025-12-10 09:19:08Email delivery issue
Sistema: Dashboard degli agenti
Stato: closed
We're currently experiencing problems sending outbound emails
Creato: 2025-09-29 06:52:56 | Risolto: 2025-09-29 11:01:38Chat History issue
Sistema: Dashboard degli agenti
Stato: closed
Some users may have experienced an issue where agent messages were missing from the chat history. This issue has now been resolved
Creato: 2025-08-05 06:25:00 | Risolto: 2025-08-05 07:30:36