# onWebChat

> onWebChat is an AI chatbot and live chat platform for websites. The AI chatbot trains itself on your website content, answers visitors 24/7 in their language, captures leads, tracks orders for WooCommerce and OpenCart stores, and hands the conversation over to your team through live chat when a human is needed. It is a European SaaS company founded in Chania, Crete, Greece, and it is GDPR compliant.

Last updated: 2026-10-20

Key facts:

- Plans: Free (forever, 1 seat, unlimited live chats, 1 year of chat history, no AI chatbot), Pro (8 per agent seat per month, live chat only, no AI chatbot) and AI agent (17 per month stand-alone, includes 1 Pro seat and 200 AI conversations per month). Pro customers add the AI agent as an add-on for a flat 9 per month, whatever the number of seats. Prices are the same number in USD and EUR. Paying every 6 months saves 12.5%, paying yearly saves 25% (Pro: 7 or 6 per seat per month; AI agent: 14.88 or 12.75 per month). EU VAT is added at checkout. Payment by card, PayPal or Google Pay.
- Free trial: every signup gets a 14-day free trial of the AI agent (+ Pro) with 50 AI credits, no credit card required. After the trial the account moves to the Free plan automatically.
- AI credits: one AI credit covers one complete conversation with a visitor, not one message. The 200 monthly conversations are used first and do not roll over. Extra credit packs (from 7.50 for 200 credits to 2,300 for 100,000) never expire and run the AI chatbot while an AI agent plan is active.
- Billing: upgrades apply immediately (prorated), downgrades apply at the next billing date, a cancelled plan runs until the end of the paid period.
- Setup: enter your website address and onWebChat reads your pages (50 pages, 200 with an active AI agent plan), writes the bot's instructions and trains the chatbot automatically in about 2 minutes. You can also add documents (PDF, DOC, DOCX, TXT), texts and a manual crawl of up to 500 pages, and test the bot in the dashboard before it goes live.
- AI chatbot: answers 24/7 in the visitor's language from your own content only, collects leads (email or phone) at the right moment, offers a human agent when it is unsure (or takes an email for follow-up when nobody is online), and shows the training sources behind every reply. Every AI reply carries an AI badge (EU AI Act transparency).
- E-commerce (WooCommerce and OpenCart): product and stock sync, product search inside the chat (price, stock, category, product code), product cards with photos under bot replies, and order-status lookup for shoppers (with tracking numbers where the store provides them).
- AI Analytics (AI agent plan): reviews every bot conversation, lists what to fix with ready-to-use training texts, and sends a weekly report.
- AI Assist for agents (paid plans): fix grammar and refine text for free; "Generate a reply" uses 1 AI credit per chat.
- Live chat features: triggers (time on page, inactivity, exit intent), trigger messages and reply buttons in every widget language, departments, typing insights, file sharing, chat ratings, shortcuts, pre-chat and offline forms, operating hours (also for the AI agent), visitor monitoring and history, labels, notes, white label, chat transfer between agents and the bot, chat translation into the agent's language (38 languages), speech to text, 22 per-agent permissions, statistics, CSV export, JavaScript API and webhooks.
- Not offered: WhatsApp, Facebook Messenger, Instagram or Slack channels. Webhooks can forward chat events to other tools.
- Apps: agent apps for Android and iOS.
- Integrations: plugin for WordPress and WooCommerce, extension for OpenCart (2.3 to 4.x), and install guides for Shopify, Wix, Joomla, Drupal, PrestaShop, BigCommerce, Squarespace, TYPO3, Grav, osCommerce, Volusion, ShopWired and Yola. Any other website works by pasting one JavaScript snippet.
- Privacy: GDPR compliant, data stored on servers in Germany (Hetzner), chat data is not used to train AI models.
- Chat widget languages: built-in translations for 79+ languages with browser language detection.
- Website languages: English, Greek, Spanish, Portuguese, French, German, Polish and Italian (for example https://www.onwebchat.com/de/).
- Installation: paste one JavaScript snippet before the closing </body> tag (Settings > Widget > Installation in the dashboard), or use the WordPress plugin or OpenCart extension with the Chat ID. The widget loads asynchronously.
- Website crawler: the automatic setup reads sites as onWebChatCrawler/2.0 (+https://www.onwebchat.com/crawler), obeys robots.txt and only fetches HTML pages when the site owner asks for a crawl.
- Company and contact: onWebChat, Sfakion 36, Chania, Crete, Greece. Email info@onwebchat.com, or use the chat on any page of the website.

## Product

- [AI chatbot for websites](https://www.onwebchat.com/live-chat-ai-chatbot.php): how the AI chatbot works with live chat handoff
- [Set up an AI chatbot in 2 minutes](https://www.onwebchat.com/ai-chatbot-2-minutes.php): automatic setup from your website address
- [How to start with the AI chatbot](https://www.onwebchat.com/how-start-ai-chatbot.php): step-by-step getting started guide
- [Training the AI chatbot](https://www.onwebchat.com/training-ai-chatbot.php): website crawling, documents and text as training data
- [WooCommerce AI chatbot](https://www.onwebchat.com/woocommerce-ai-chatbot.php): product and order sync for WooCommerce stores
- [OpenCart AI chatbot](https://www.onwebchat.com/opencart-ai-chatbot.php): product and order sync for OpenCart stores
- [Live chat features](https://www.onwebchat.com/live-chat-features.php): full list of live chat features
- [AI Assist for agents](https://www.onwebchat.com/live-chat-ai-assist.php): grammar, refine and AI-generated replies for human agents
- [Chat triggers](https://www.onwebchat.com/live-chat-triggers.php): proactive messages by time on page, inactivity or exit intent
- [Departments](https://www.onwebchat.com/live-chat-departments.php): route chats to the right team
- [White label](https://www.onwebchat.com/live-chat-white-label.php): remove onWebChat branding from the widget
- [Pricing](https://www.onwebchat.com/chat-pricing.php): plans, plan comparison table and pricing FAQ
- [Why onWebChat](https://www.onwebchat.com/why-onwebchat.php): what makes onWebChat different
- [Live chat for agencies](https://www.onwebchat.com/live-chat-for-agencies.php): agency and reseller program
- [Multilanguage chat and chat translation](https://www.onwebchat.com/multilanguage-chat.php): chat with visitors in their own language
- [File sharing](https://www.onwebchat.com/live-chat-file-sharing.php): images and documents up to 50 MB in the chat, every plan
- [Chat ratings](https://www.onwebchat.com/live-chat-rating.php): 1 to 5 star ratings after each chat, every plan
- [Typing insights](https://www.onwebchat.com/live-chat-typingsights.php): see what visitors type before they send it
- [Speech to text](https://www.onwebchat.com/live-chat-speech-to-text.php): dictate chat messages instead of typing
- [Unlimited chats](https://www.onwebchat.com/live-chat-unlimited-chats.php): no cap on live chats on any plan
- [Unlimited chat history](https://www.onwebchat.com/live-chat-unlimited-chat-history.php): history kept for good on Pro and AI agent, 1 year on Free

## Integrations

- [All integrations](https://www.onwebchat.com/chat-integration.php): every supported platform
- [WordPress plugin](https://www.onwebchat.com/wordpress-live-chat-plugin.php): install onWebChat on WordPress and WooCommerce
- [OpenCart extension](https://www.onwebchat.com/opencart-live-chat-plugin.php): install onWebChat on OpenCart
- [Shopify](https://www.onwebchat.com/chat-integration-shopify.php): add onWebChat to a Shopify store
- [Wix](https://www.onwebchat.com/wix-live-chat-instructions.php): add onWebChat to a Wix site
- [Install on any website](https://www.onwebchat.com/support-chat-widget-installation.php): the embed snippet and where to paste it
- [Joomla](https://www.onwebchat.com/joomla-live-chat-plugin.php), [Drupal](https://www.onwebchat.com/drupal-instructions.php), [PrestaShop](https://www.onwebchat.com/prestashop-instructions.php), [TYPO3](https://www.onwebchat.com/typo3-instructions.php), [Grav](https://www.onwebchat.com/grav-live-chat-plugin.php), [osCommerce](https://www.onwebchat.com/oscommerce-instructions.php): CMS guides
- [BigCommerce](https://www.onwebchat.com/chat-integration-bigcommerce.php), [Squarespace](https://www.onwebchat.com/chat-integration-squarespace.php), [Volusion](https://www.onwebchat.com/chat-integration-volusion.php), [ShopWired](https://www.onwebchat.com/chat-integration-shopwired.php), [Yola](https://www.onwebchat.com/chat-integration-yola.php): site builder and store guides
- [OpenCart 4](https://www.onwebchat.com/opencart-4.0.x-instructions.php) and [OpenCart 2.3](https://www.onwebchat.com/opencart-2.3.x-instructions.php): version-specific extension guides

## Developers

- [JavaScript API](https://www.onwebchat.com/live-chat-api.php): control the chat widget and pass visitor data
- [Webhooks](https://www.onwebchat.com/webhooks.php): receive chat events as signed JSON POST requests

## Comparisons

- [Tidio alternative](https://www.onwebchat.com/tidio-alternative.php): onWebChat compared with Tidio
- [tawk.to alternative](https://www.onwebchat.com/tawk-to-alternative.php): onWebChat compared with tawk.to

## Company

- [About onWebChat](https://www.onwebchat.com/about-us.php): company background, based in Chania, Greece
- [Support and FAQ](https://www.onwebchat.com/support.php): answers to common questions
- [Using the dashboard](https://www.onwebchat.com/support-how-to-start.php): chats, visitors, history, statistics and settings
- [Departments guide](https://www.onwebchat.com/support-departments.php) and [shortcuts guide](https://www.onwebchat.com/support-shortcuts.php)
- [Contact](https://www.onwebchat.com/contact-us.php): contact the onWebChat team
- [System status](https://www.onwebchat.com/status.php): current service status
- [onWebChatCrawler](https://www.onwebchat.com/crawler/): the crawler that reads customer websites to train their chatbot
- [GDPR](https://www.onwebchat.com/gdpr.php): data protection and GDPR compliance
- [Privacy policy](https://www.onwebchat.com/privacy.php)
- [Terms and conditions](https://www.onwebchat.com/terms-conditions.php)

## Optional

- [Blog](https://www.onwebchat.com/live-chat-blog/index.php): product news and articles about live chat and AI chatbots
- [New plans explained](https://www.onwebchat.com/live-chat-blog/new-plans-explained.php): background on the current plans
- [AI chatbot analytics](https://www.onwebchat.com/live-chat-blog/ai-chatbot-analytics.php): how AI Analytics reviews bot conversations
- [EU AI Act AI badge](https://www.onwebchat.com/live-chat-blog/eu-ai-act-ai-badge.php): AI transparency in the chat widget