Planned Maintenance
No planned maintenance at the moment
Open Incidents
No open incidents at the moment
AI Chat Assistant Temporarily Unavailable
System: AI Bots
Status: Resolved
We are currently experiencing a temporary outage affecting the AI Chat Assistant on the onWebChat platform. During this time, the AI-powered chatbot feature is unavailable and will not respond to customer inquiries. Our team is actively working to resolve the issue and restore full functionality as quickly as possible.
Created: 2026-07-23 17:05:00 | Resolved: 2026-07-24 19:31:00Brief Performance Degradation
System: All
Status: closed
During an automatic upgrade of one of our microservices, the dashboard and live chat widget experienced brief downtime and intermittent slow performance. Our team worked quickly to resolve the issue and restore full service. We apologize for any inconvenience this may have caused.
Created: 2026-06-23 11:11:58 | Resolved: 2026-06-23 11:22:58Temporary Service Interruption
System: All
Status: closed
During the deployment of our new dashboard, some users may have experienced temporary downtime or difficulty accessing the system between 08:30 and 09:20 UTC
Created: 2025-12-10 08:30:00 | Resolved: 2025-12-10 09:19:08Email delivery issue
System: Agent Dashboard
Status: closed
We're currently experiencing problems sending outbound emails
Created: 2025-09-29 06:52:56 | Resolved: 2025-09-29 11:01:38Chat History issue
System: Agent Dashboard
Status: closed
Some users may have experienced an issue where agent messages were missing from the chat history. This issue has now been resolved
Created: 2025-08-05 06:25:00 | Resolved: 2025-08-05 07:30:36