Many times your visitors will ask you to forward the chat history in their email. Some other times they will try to save it themselves. With the Chat to Email function all this is done easily and hassle-free.
The visitor as well as the operator of the live chat system can send the chat to email.
The reasons why someone would want such a thing are quite a few. Imagine that a chat is a part of the support you offer and it includes instructions on how a user can perform a certain task or imagine that this is an offer you forwarded to a prospective customer.
Whatever the reason, this is easily done with onWebChat.