AI Chatbot

Define persona & brand voice Selective page indexing Full site crawling Instant FAQ learning Upload knowledge docs Live product data sync

AI chatbot trained on your knowledge base

Launch an AI chatbot that learns from your website, documents, FAQs and product catalog to answer visitors accurately, 24/7. It handles the repetitive questions on its own and hands the conversation to your team the moment a human is needed.

Increase team productivity

Automate repetitive chats and free your team to focus on escalations, onboarding, and revenue-driving conversations.

Deliver 24/7 coverage

Provide instant responses at any hour, reduce wait times, and keep prospects engaged even when your agents are offline.

AI Chatbot overview

Seamlessly Align the Chat Widget
with Your Brand Identity

Unlimited Color Palettes

Choose the exact shades to ensure your chat widget integrates perfectly with your brand's unique aesthetic.

Complete Visual Control

Modify the widget's appearance, size, icons and positioning to fit your site's specific design requirements.

Start for free

Triggers: Proactive Conversations

Start the right conversation at the right time with automated triggers based on page, visitor behavior and time on site. For example, message a visitor who has spent more than 20 seconds on your checkout page, and let the AI chatbot take it from there. Use smart prompts to reduce drop-offs and increase sign-ups or checkout conversions.

Step in with full context

When a conversation needs a human, your team has everything at hand: the full exchange with the AI chatbot, time spent on your site, previous visits, location and device type. For returning visitors, the complete chat history is displayed inside the ongoing conversation, and internal notes keep essential context at your fingertips.

Real-time visitor monitoring

Track the pages your visitors are browsing in real time. onWebChat automatically categorizes them by activity level, current page, location, and more.

See who is chatting with the AI right now, get a complete view of your site's activity, and proactively engage the high-intent visitors that matter most.

Support on the go

Deliver seamless customer support on the go with our native Android and iOS apps.

Monitor and chat with visitors, follow AI chatbot conversations, and step in when needed.

Use saved replies, block unwanted visitors, review chat history, switch to dark mode, and customize notifications, all from your phone.

Turn conversations into named leads

Use the customizable pre-chat form to collect a name, email or any detail you need before the conversation starts. Every chat the AI handles is then tied to a real contact you can follow up with, and your team skips the back-and-forth when they step in.

Smart routing when the AI hands over

Organize your team into departments so that a conversation escalated by the AI reaches the right expert on the first try: sales, support, billing or any structure that fits your business.

Thank you!
We would appreciate it if you
could rate this chat.

Turn feedback into better answers

Collect ratings after every conversation, whether it was handled by the AI chatbot or by your team. Spot the topics where the AI needs more training and coach your team with real customer feedback.

Improve quality continuously with data-backed insights.

Connect your stack with webhooks

Send chat events: new chats, messages, conversations, ratings and offline messages, straight to your CRM, CMS or any server in real time. Each delivery is signed for security, retried on failure, and fully configurable from your dashboard.

Read the webhooks documentation →

POST /your-server/webhook
{ "event": "chat.closed",
  "data": { ...transcript... } }
chat.created · message.created
chat.closed · chat.rated · offline_message.created

AI Chatbot and Live Chat Features Built for Modern Business

Automate answers with an AI chatbot trained on your content, hand conversations to your team when needed, and convert more visitors with one all-in-one platform.

AI Chatbot