Explore Our Features

onWebChat live chat support service allows you to chat with your website visitors.
But it's not just a support tool; it can increase your sales, convert visitors to customers, and more.

AI Chatbot

Work more efficiently

Let the AI bot handle incoming chats while your team focuses on complex issues and high-value interactions.

Round-the-Clock Support

Our chatbot seamlessly bridges the gap during non-working hours, ensuring visitors always find assistance 24/7.

Even during peak times, you can keep the support experience smooth with fewer staff requirements, as our chatbot efficiently handles the surge.

Smart AI Responses

Get personalized, accurate responses that sound genuinely human. Train your AI in minutes: add text, upload files, or auto-crawl your entire website.

onWebChat live chat customize colors and languages

Tailor onWebChat to Reflect Your Brand Identity

Effortlessly customize your chat widget to align with your brand's aesthetics and values.

Customize colors, bubble style, widget size, and positioning in just a few clicks, no coding required.

Crafting a visually appealing and cohesive user experience elevates customer support and enhances sales potential.

Initiate Meaningful Interactions: Simplified Automated Dialogs

Engaging customers in need of assistance becomes effortless with our automated triggers.

Configure trigger settings—such as the time a visitor spends on a page before activation—and craft the initial message sent to the visitor's chat.

Many online retailers use automated dialogs to engage users lingering on the checkout page, effectively reducing cart abandonment rates and boosting conversions.

Complete Visitor Insights at Your Fingertips

Get instant access to every detail you need to close the sale: time on site, visit history, location, device type, and more.

View complete chat history right in the conversation window. No switching tabs or searching through records.

Save custom notes for each visitor to personalize future interactions and build stronger relationships.

Provide Better Support
Increase Your Customers' Satisfaction!

Use live chat to answer questions instantly, creating a positive impression while reducing the load on phone and email support.

Shortcuts

Save your most-used responses and reply instantly. Perfect for greetings, FAQs, and follow-ups.

File Sharing

Share files up to 50MB instantly. Send documents, images, or videos without leaving the chat.

Typing Insights

See what visitors type before they send. Prepare faster responses and reduce wait times.

Unlimited Chats

Talk to unlimited visitors on every plan. No hidden fees, no conversation caps, no restrictions.

Speech-to-Text

Speak naturally and watch your words convert to text instantly. Faster replies for agents and visitors.

Chat to Email

Never miss a message. Get chat transcripts and offline messages sent straight to your inbox for easy follow-up.

See Every Visitor in Real-Time

Watch your visitors browse in real time. Know exactly what page they're on, where they're from, how long they've been on your site, and what device they're using.

Smart auto categorization helps you instantly spot high value prospects. Reach out to the right visitors at the perfect moment to maximize conversions and close more sales.

Support on the Go

With our native Android and iOS applications, offering customer support on the move becomes effortless.

Monitor and chat with visitors, follow AI bot conversations, and step in when needed.

Use shortcuts, block unwanted visitors, review chat history, switch to dark mode, customize notification sounds, and more - all from your phone.

Focus on What Matters – Leave the Rest to onWebChat

Collect visitor details before the chat even starts. Get names, emails, and custom questions answered automatically so you can skip the small talk and solve problems faster.

After Hours? No Problem

Never miss a lead. When you're offline, visitors can still leave messages through your chat widget. Get them instantly in your email and dashboard.

All offline messages stay organized in one central location, so you can follow up first thing in the morning and turn every inquiry into an opportunity.

Route Chats to the Right Expert Every Time

Organize your team into departments like Sales, Technical Support, or Billing. Visitors choose their department and get connected to the right expert instantly.

No more transferring chats or wasting time. First contact resolution means happier customers and faster support.

Feedback Matters

Gather visitor feedback through our chat rating feature to assess satisfaction levels and monitor agent performance.

This continuous feedback loop enables your support team to improve over time.

Enhance Your Client Support Today

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