Your Privacy is our top priority. We do not request access to your personal information unless we need it to provide our service. We do not share your personal information with anyone, except when required by law or to protect our rights. Furthermore, we only store personal information on our servers if it is essential for the operation of our service. Any personal information that we handle is transmitted, stored, and processed securely on our servers.
We take security seriously into account, and we follow the generally accepted standards for the protection and management of your personal information and data. Our servers, securely housed within the Hetzner data centers located in Falkenstein, Germany, benefit from an exceptional level of physical security. Moreover, we employ Transport Layer Security (TLS) connections for all communications between users and our servers. This ensures that any data, including chat text, is fully encrypted during transit. The TLS protocol is widely recognized for its ability to maintain privacy between online applications and their users, providing a secure conduit for data transmission over the Internet.
When using the service, various data and information is stored relating to you and your visitors. This provides access to functionality such as visitor monitoring, chat and chat history. The information collected is relating to the equipment used to access websites, IP addresses, type of browser and operating system. Also we collect some information like how many times a visitor has visited a website and how much time he is on a website. The information collected can be used for statistical purposes by our company to improve the security and functionality of our services, but we never give or sell this information to others. Also chat messages and images are securely stored on our servers and nobody has access to that information, except authorized employees who have physically access to the servers only for server maintenance purposes. We never give or sell this information to others. We do not store and we do not have access to any details relating to your payments like PayPal credentials or credit card details.
onWebChat will not use any data from your account, from the list of your visitors or any other information of your clients for any reason other than those intended for the functionality of the service. Your customer data will not be shared with anyone else or to any third party. onWebChat will not use data of your customers (eg. email address) to send emails or any other information. Sometimes, we might communicate only with you (onWebChat users) to inform you about important announcements or new features related to our services. You can unsubscribe at any time with a click on the link provided in emails. We may rarely contact directly with you via email for some important reason, about your account.
We use a third-party service, OpenAI, to provide some of the functionality of our chat service. When you interact with our AI chatbot, your messages are processed by OpenAI's GPT model, a language prediction model. The data you share during the chat is used exclusively for the purpose of offering you the chatbot service and does not contribute to the improvement of OpenAI's models. To monitor for misuse of the model, OpenAI may analyze API inputs and outputs using classifiers and will store them securely for up to 30 days. After this period, the API data is permanently removed from OpenAI's servers. Rest assured that your AI chat logs are stored securely on onWebChat servers, just like any other chat log data.
The management and protection of personal data of both our service users and their website visitors, is subject to the terms of this agreement and the relevant provisions of General Data Protection Regulation (GDPR) (EU) 2016/679. The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union. It applies to companies based in the EU and global companies who process personal data about individuals in the EU. The regulation apllies from 25 May 2018.
If you disagree with this privacy policy, you should stop using our service and delete your onWebChat account. According to the General Data Protection Regulation (GDPR), you have the right to access, correct, transfer and delete your data.
As onWebChat evolves, this privacy policy is likely to evolve with it. We will not reduce your rights under this policy without your explicit consent. We will post any policy changes on this page and, if the changes are significant, we will provide a more prominent notice. You are encouraged to frequently check this page for any change, continuing use of our service will constitute your acceptance of it.
Cookies are small text files, that are placed on your computer by websites that you visit and which may then be sent back to the servers each time the browser requests a page from the server. Cookies are used to identify users as they navigate different pages on a website or when returning to the website. Cookies may store your preferences and your profile information. For example, cookies are used by onWebChat to store some chat options of your webvisitors like the sound option. Regarding our website and operator console cookies are used to save data like your language preference. Visitors who do not wish to have cookies stored on their computers can set their browsers to refuse cookies before using our website, but many features of our live chat service may not function properly without using cookies.
If you have any question about this policy, you can contact us at support@onwebchat.com