Your Privacy is our top priority. We don’t request access to your personal information unless we need it to provide our service. We don’t share your personal information with anyone except to comply with the law and protect our rights and we don’t store personal information on our servers unless required for our service operation. Your personal information is transmitted, stored and processed securely on our servers.
We take security seriously into account, and we follow the generally accepted standards for the protection and management of your personal information and data. Our servers are hosted in Hetzner data centers in Falkenstein, Germany and they have a high level of physical security. Furthermore, we use TLS connections between the users and our servers, so all data and chat texts are encrypted during transmission. TLS (Transport Layer Security) is a protocol that ensures privacy between communicating applications and their users on the Internet.
When using the service, various data and information is stored relating to you and your visitors. This provides access to functionality such as visitor monitoring, chat and chat history. The information collected is relating to the equipment used to access websites, IP addresses, type of browser and operating system. Also we collect some information like how many times a visitor has visited a website and how much time he is on a website. The information collected can be used for statistical purposes by our company to improve the security and functionality of our services, but we never give or sell this information to others. Also chat messages and images are securely stored on our servers and nobody has access to that information, except authorized employees who have physically access to the servers only for server maintenance purposes. We never give or sell this information to others. We don't store and we don't have access to any details relating to your payments like PayPal credentials or credit card details.
onWebChat will not use any data from your account, from the list of your visitors or any other information of your clients for any reason other than those intended for the functionality of the service. Your customer data will not be shared with anyone else or to any third party. onWebChat will not use data of your customers (eg. email address) to send emails or any other information. Sometimes, we might communicate only with you (onWebChat users) to inform you about important announcements or new features related to our services. You can unsubscribe at any time with a click on the link provided in emails. We may rarely contact directly with you via email for some important reason, about your account.
The management and protection of personal data of both our service users and their website visitors, is subject to the terms of this agreement and the relevant provisions of General Data Protection Regulation (GDPR) (EU) 2016/679. The GDPR is a regulation in EU law on data protection and privacy for all individuals within the European Union. It applies to companies based in the EU and global companies who process personal data about individuals in the EU. The regulation apllies from 25 May 2018.
If you have any question about this policy, you can contact us at firstname.lastname@example.org