What plans are available?

There are two plans available: Free (unlimited chats and 1 agent) and Pro AI (AI chatbot, white label branding, and unlimited chat history). Visit our pricing page for full details.

Do you provide a mobile app?

Yes, we offer free Android and iOS apps so you can chat with visitors, monitor activity, review history, and more.

You can pay with credit/debit card or PayPal. American Express is not currently supported.

How can I integrate the AI chatbot into my website?

Sign up, add training data (Q&A or website content), and you can test your AI chatbot right away.

Can I track visitors to my website?

Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.

What are outgoing webhooks?

Webhooks let you receive real-time HTTP POST notifications whenever a chat event happens - a new chat, a new message, a closed chat, a rating, or an offline message. Register your URL in Settings > Webhooks and we call it automatically. Available on paid plans.

How do I verify that a webhook request came from onWebChat?

Every request includes an X-OWC-Signature header: an HMAC-SHA256 hash of the raw request body, computed with the signing secret shown in your dashboard. Recompute it on your side and compare with a constant-time comparison function.

What happens if my server misses a webhook delivery?

We retry automatically with increasing delays: 1 minute, 5 minutes, 20 minutes, 1 hour, and 2 hours (6 attempts total). If the endpoint keeps failing after 5 consecutive failures it is disabled and you will be notified by email so you can re-enable it from the dashboard.

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FAQ

Payments

Do I have to pay to sign up?: No. Signup does not require payment and includes a free one-month Pro AI trial.
How can I pay?: You can pay with credit/debit card or PayPal. American Express is not currently supported.
Are there any discounts?: Yes. We offer discounts for 6 or 12 month payments and additional discounts based on number of agents.
How can I cancel my subscription?: Go to Payments in your dashboard and click Cancel Subscription. Your plan stays active until the end of the billing period.
How can I change my payment method?: From Payments (Change Plan), click Update Payment Method and follow the steps.

AI chatbots

How can I integrate the AI chatbot into my website?: Sign up, add training data (Q&A or website content), and you can test your AI chatbot right away.
How is the AI chatbot priced?: Pricing starts at $6 for 200 full chat dialogs, with lower prices at higher volumes.
Do chatbot credits expire?: No, credits do not expire. If your subscription pauses, your remaining credits stay in your account.
How can I share feedback about the AI chatbot?: You can send your feedback to support@onwebchat.com.
Can the AI bot understand questions, even those with errors, in any language?: Yes. It is designed to understand user intent and provide multilingual responses.
Is my data secure with the AI chatbot?: Yes. Security and privacy are core priorities in all onWebChat services.

Account Settings

How do I change the email address for offline messages?: Go to Dashboard > Settings > Widget > Offline Form and update email recipients.
How can I change the email of an agent?: Go to Settings > Agents and edit the agent profile.
How can I switch between dark, light, and system mode on the dashboard?: Use the theme switcher in the top-right corner and pick Light, Dark, or System.
Can I set auto logout for agents?: Yes, from your account settings you can set inactivity behavior and auto status changes.

Features

Is there a white-label option?: Yes, on Pro AI you can hide onWebChat branding from the widget.
Can I track visitors to my website?: Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.
What is the Visitors History page?: It helps you review past sessions with filters and details even when visitors are offline.
Can I transfer the chat to another agent?: Yes, active chats can be transferred to another connected agent.
Can I invite visitors to chat?: Yes, using triggers (automated) or manual invites from the visitor list.

Webhooks

What are outgoing webhooks?: Webhooks let you receive real-time HTTP POST notifications whenever a chat event happens: a new chat, a new message, a closed chat, a rating, or an offline message. Use them to automatically sync chat transcripts to your CRM or CMS, trigger follow-up emails, or notify any external system. Register your URL in Settings → Webhooks and we call it automatically. Available on paid plans. Read the webhooks documentation.
How do I verify that a webhook request came from onWebChat?: Every request includes an X-OWC-Signature header: an HMAC-SHA256 hash of the raw request body, computed with the signing secret shown in your dashboard. Recompute it on your side and compare. See the Verifying Signatures section for Node.js and PHP examples.
What happens if my server misses a webhook delivery?: We retry automatically with increasing delays: 1 minute, 5 minutes, 20 minutes, 1 hour, and 2 hours (6 attempts total). If the endpoint keeps failing after 5 consecutive failures it is disabled and you will be notified by email. You can re-enable it from the dashboard once the issue is fixed.

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