Free : For small business with basic features and up to 100 chats/month.
Premium : More features available to help you get the most of our live chat service.
onWebChat Operator Console (Dashboard) is available in the following languages: English,
Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish.
Additionally, the chat window can be customized with text in any language of your choice.
Login to your onWebChat account, click the menu on the top right corner, click on
Payments and select Payment History tab. On this page you can see all your
payments and you can download your invoices.
Yes, you can use your onWebChat account on multiple domains (websites).
Please note that under the Premium Plan, billing is based on the number of operators, not the number of domains.
No, payments are not required to sign up. When you sign up with us, you get a free Premium Plan for one month.
You can use this time to try and test our software. After one month if you don't process a payment for the Premium Plan,
your account will be turned into a Free Plan one.
You can pay by credit/debit card or PayPal.
We don't accept American Express at the moment.
There are no additional costs and you can cancel your subscription at any time.
Yes, we do offer discounts for advance payments.
You can get a 28% discount applied if you choose for a single 12-month payment or a 14% for 6-month payment.
In addition, there is a discount (up to 60% off) based on the number of operators you want to add.
Contact us for more details.
You have the ability to cancel your subscription at any time.
Simply log into your account, navigate to the menu located at the top right corner, proceed to the 'Payments' page, and click on the 'Cancel Subscription' button.
Please note, your plan will remain active until the end of your current payment period.
If you have an active subscription, you can change your payment method.
Simply go to the Payments page (Change Plan) and click the 'Update Payment Method' button.
If you haven't yet joined onWebChat, simply sign up for an account. Once registered, drop us an email at support@onwebchat.com
expressing your interest in testing our AI chatbot. We'll promptly enroll your account in our beta program and credit you with 50
free AI bot chats for your evaluation.
Currently, you can try our beta AI bot at no cost. Once the finalized version is launched, you'll need to be on our Premium plan with at
least one operator to use the AI chatbot. Additionally, chatbot credits will be required,
with pricing set at roughly $5 for every 100 chat dialogues.
If you encounter any issues or have suggestions regarding our AI chatbot, please email us at support@onwebchat.com.
Your feedback is crucial for enhancing our chatbot.
To optimize its performance for your visitors, we recommend reviewing the AI chatbot's interaction history and updating it with new Q&A (questons and answers) pairs as necessary.
At onWebChat, your security and privacy are paramount. Our AI chatbot upholds rigorous data protection, just like all our offerings.
It utilizes OpenAI's GPT model, ensuring chats are used solely to provide the service and don't refine OpenAI's models.
While OpenAI may monitor data for misuse and retain it securely for up to 30 days, it's then permanently deleted.
On Settings page, click on Widget and Offline Form. There you can set up to two comma
separated email addresses to receive your offline messages. Leave this field blank to
disable email notifications. All offline messages are also available on the dashboard.
Yes, you can set your status to invisible, if you are inactive for some time.
Click on the menu, on the top right corner of Operator Console and select Account.
You can find this setting as 'Go invisible after'.
You can see your visitors live with visitor monitoring. You can see their status, country,
operating system, page, time on your website and more. When you chat with a visitor you
can also see all pages he has visited on your website.
Yes, you can use two types of greetings to engage visitors on your website:
Triggers - Automated messages that triggers when certain conditions are met.
Manual – operator clicks on a visitor on visitors list to chat with him.
Visitors can rate chats when the chat is over (by the operator or visitor) or
at any time upon operator request (on Chat page, click 'More Actions' > 'Ask for rating').
On the dashboard, you can see chat ratings on the History page and average rating on Statistics page.
If you have trouble testing triggers, please open a new browser tab and delete all page cookies and session storage or use a new private tab.
That’s because each visitor should see one trigger at most when visiting a website. So note, that if you have set multiple triggers,
only one will be activated for a visitor. Finally the chat status should be online in order the triggers to be activated.
You can use our Javascript api: <input type=button value='open chat!' onclick='onWebChat.set("max",1);'> to maximize the chat window. This is a button, you can use the same function in a link.
For more details see our Javascript Api