What plans are available?

There are two plans: Free (unlimited chats and 1 seat) and Pro (per seat, with white label branding, unlimited chat history, webhooks and more). The AI agent can be purchased as a standalone plan, or added to the Pro plan, and it includes 200 conversations per month. Visit our pricing page for full details.

Do you provide a mobile app?

Yes, we offer free Android and iOS apps so you can chat with visitors, monitor activity, review history, and more.

You can pay with credit/debit card, PayPal, or Google Pay. American Express is not currently supported.

How can I integrate the AI chatbot into my website?

Sign up, install the chat widget on your website (HTML snippet or plugin), add training data (Q&A or website content), and you can test your AI chatbot right away.

Can I track visitors to my website?

Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.

What are outgoing webhooks?

Webhooks let you receive real-time HTTP POST notifications whenever a chat event happens - a new chat, a new message, a closed chat, a rating, or an offline message. Register your URL in Settings > Webhooks and we call it automatically. Available on paid plans.

How do I verify that a webhook request came from onWebChat?

Every request includes an X-OWC-Signature header: an HMAC-SHA256 hash of the raw request body, computed with the signing secret shown in your dashboard. Recompute it on your side and compare with a constant-time comparison function.

What happens if my server misses a webhook delivery?

We retry automatically with increasing delays: 1 minute, 5 minutes, 20 minutes, 1 hour, and 2 hours (6 attempts total). If the endpoint keeps failing after 5 consecutive failures it is disabled and you will be notified by email so you can re-enable it from the dashboard.

Can the AI chatbot know my products and answer questions about orders?

If you use WordPress (WooCommerce) or OpenCart, then yes. With our free plugins your products auto-sync with our system, so the bot always knows your real, up to date products. It also gets real time information about your customers' orders, so it can answer order related questions. For privacy, the visitor must be signed in to check an order status; if they are not signed in, the bot first asks for the email linked to the order.

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FAQ

Payments

Do I have to pay to sign up?: No. Signup does not require payment and includes a free 14-day Pro trial with the AI agent and 50 AI credits.
How can I pay?: You can pay with credit/debit card, PayPal, or Google Pay. American Express is not currently supported.
Are there any discounts?: Yes. We offer discounts for 6 or 12 month payments and additional discounts based on number of agents.
How can I cancel my subscription?: Go to Payments in your dashboard and click Cancel Subscription. Your plan stays active until the end of the billing period.
How can I change my payment method?: From Payments (Change Plan), click Update Payment Method and follow the steps.

AI chatbots

How can I integrate the AI chatbot into my website?: Sign up, install the chat widget on your website (HTML snippet or plugin), add training data (Q&A or website content), and you can test your AI chatbot right away.
Can the AI chatbot know my products and answer questions about orders?: If you use WordPress (WooCommerce) or OpenCart, then yes. With our free plugins your products auto-sync with our system, so the bot always knows your real, up to date products. It also gets real time information about your customers' orders, so it can answer order related questions. For privacy, the visitor must be signed in to check an order status; if they are not signed in, the bot first asks for the email linked to the order.
How is the AI agent priced?: The AI agent can be a standalone plan or a Pro add-on. As a standalone plan it costs $17 per month, with lower prices on 6-month and yearly subscriptions. If you already have the Pro plan, you can add it for just $9 extra per month. Either way it includes 200 conversations per month. Need more? Extra conversation packs start at $6 for 200, with lower prices at higher volumes.
Do AI credits expire?: Purchased credits never expire and stay in your account, even if your subscription pauses. The 200 conversations included each month with the AI agent reset monthly and do not roll over.
How can I share feedback about the AI chatbot?: You can send your feedback to support@onwebchat.com.
Can the AI chatbot understand questions, even those with errors, in any language?: Yes. It is designed to understand user intent and provide multilingual responses.
Is my data secure with the AI chatbot?: Yes. Security and privacy are core priorities in all onWebChat services.

Account Settings

How do I change the email address for offline messages?: Go to Dashboard > Settings > Widget > Offline Form and update email recipients.
How can I change the email of an agent?: Go to Settings > Agents and edit the agent profile.
How can I switch between dark, light, and system mode on the dashboard?: Use the theme switcher in the top-right corner and pick Light, Dark, or System.
Can I set auto logout for agents?: Yes, from your account settings you can set inactivity behavior and auto status changes.

Features

Is there a white-label option?: Yes, on Pro you can hide onWebChat branding from the widget.
Can I track visitors to my website?: Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.
What is the Visitors History page?: It helps you review past sessions with filters and details even when visitors are offline.
Can I transfer the chat to another agent?: Yes, active chats can be transferred to another connected agent.
Can I invite visitors to chat?: Yes, using triggers (automated) or manual invites from the visitor list.

Webhooks

What are outgoing webhooks?: Webhooks let you receive real-time HTTP POST notifications whenever a chat event happens: a new chat, a new message, a closed chat, a rating, or an offline message. Use them to automatically sync chat transcripts to your CRM or CMS, trigger follow-up emails, or notify any external system. Register your URL in Settings → Webhooks and we call it automatically. Available on paid plans. Read the webhooks documentation.
How do I verify that a webhook request came from onWebChat?: Every request includes an X-OWC-Signature header: an HMAC-SHA256 hash of the raw request body, computed with the signing secret shown in your dashboard. Recompute it on your side and compare. See the Verifying Signatures section for Node.js and PHP examples.
What happens if my server misses a webhook delivery?: We retry automatically with increasing delays: 1 minute, 5 minutes, 20 minutes, 1 hour, and 2 hours (6 attempts total). If the endpoint keeps failing after 5 consecutive failures it is disabled and you will be notified by email. You can re-enable it from the dashboard once the issue is fixed.

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