onWebChat Operator Console (Dashboard) is available in the following languages: English,
Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish.
Of course, you can set the texts for your chat window in any language you want
Login to your onWebChat account, click the menu on the top right corner, click on
Payments and select Payment History tab. On this page you can see all your
payments and you can download your invoices.
No, payments are not required to sign up. When you sign up with us, you get a free Premium Plan for one month.
You can use this time to try and test our software. After one month if you don't process a payment for the Premium Plan,
your account will be turned into a Free Plan one.
Yes, we do offer discounts for advance payments.
You can get a 28% discount applied if you choose for a single 12-month payment or a 14% for 6-month payment.
In addition, there is a discount (up to 60% off) based on the number of operators you want to add.
Contact us for more details.
Any time you want, you can cancel your subscription. Login to your account, click the
menu on the top right corner, go to Payments page and click cancel subscription button.
Your plan will be active until the end of your payment period.
If you have an active subscription, you cannot change your payment method. You have to
cancel your subscription and create a new one with the new payment method, at the end of
your payment period, when your account is downgraded to the Free plan.
You will not lose any data from your account.
On Settings page, click on Widget and Offline Form. There you can set up to two comma
separated email addresses to receive your offline messages. Leave this field blank to
disable email notifications. All offline messages are also available on the dashboard.
At the moment you cannot change the email of an operator.
You can delete this operator (or disable him) and create a new one.
However, if you want to keep this operator and change only his email, please contact us.
Yes, you can set your status to invisible, if you are inactive for some time.
Click on the menu, on the top right corner of Operator Console and select Account.
You can find this setting as 'Go invisible after'.
You can see your visitors live with visitor monitoring. You can see their status, country,
operating system, page, time on your website and more. When you chat with a visitor you
can also see all pages he has visited on your website.
Yes, you can use two types of greetings to engage visitors on your website:
Triggers - Automated messages that triggers when certain conditions are met.
Manual – operator clicks on a visitor on visitors list to chat with him.
If you have trouble testing triggers, please ensure that you open a new browser tab and you
delete all page cookies or you use a new private tab. That’s because each visitor should see
one trigger at most when visiting a website. So note, that if you have set multiple triggers,
only one will be activated for a visitor. Finally the chat status should be online in order
the triggers to be activated.