onWebChat Operator Console (Dashboard) is available in the following languages: English,
Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish.
Additionally, the chat window can be customized with text in any language of your choice.
Login to your onWebChat account, click the menu on the top right corner, click on
Payments and select Payment History tab. On this page you can see all your
payments and you can download your invoices.
No, payments are not required to sign up. When you sign up with us, you get a free Premium Plan for one month.
You can use this time to try and test our software. After one month if you don't process a payment for the Premium Plan,
your account will be turned into a Free Plan one.
Yes, we do offer discounts for advance payments.
You can get a 28% discount applied if you choose for a single 12-month payment or a 14% for 6-month payment.
In addition, there is a discount (up to 60% off) based on the number of operators you want to add.
Contact us for more details.
You have the ability to cancel your subscription at any time.
Simply log into your account, navigate to the menu located at the top right corner, proceed to the 'Payments' page, and click on the 'Cancel Subscription' button.
Please note, your plan will remain active until the end of your current payment period.
If you haven't joined onWebChat yet, simply sign up for an account. Once registered, you'll gain access to the Premium plan and receive 50 AI bot
credits to start using our AI chatbot. If you're currently on the free plan, you can easily upgrade to Premium or contact us via email to try it out.
Integration is effortless, just provide some training data (questions-answers), and you're ready to test your AI chatbot on your website!
Currently, you can try our AI chatbot with 50 free bot credits that we provide.
To use the AI chatbot, you'll need to be on our Premium plan with at least one operator.
Pricing starts at $5 for 100 chat dialogues, with lower prices available if you want to buy more chatbot credits.
No, your chatbot credits do not expire; you can use them at your convenience.
Please note that you should be on our Premium plan to access these credits. If your subscription ends, you won't lose your remaining AI bot credits;
you can use them when you upgrade to our Premium plan again.
If you encounter any issues or have suggestions regarding our AI chatbot, please email us at email@example.com.
Your feedback is crucial for enhancing our chatbot.
To optimize its performance for your visitors, we recommend reviewing the AI chatbot's interaction history and updating it with new Q&A (questons and answers) pairs as necessary.
Absolutely! Our AI chatbot excels at understanding questions, even those with mistakes.
It leverages your data to provide accurate and freshly crafted responses, akin to human communication.
Additionally, it offers multilingual support, allowing it to converse with your visitors in their preferred language, regardless of the language of your data.
At onWebChat, your security and privacy are paramount. Our AI chatbot upholds rigorous data protection, just like all our offerings.
It utilizes OpenAI's GPT model, ensuring chats are used solely to provide the service and don't refine OpenAI's models.
While OpenAI may monitor data for misuse and retain it securely for up to 30 days, it's then permanently deleted.
On Settings page, click on Widget and Offline Form. There you can set up to two comma
separated email addresses to receive your offline messages. Leave this field blank to
disable email notifications. All offline messages are also available on the dashboard.
Yes, you can set your status to invisible, if you are inactive for some time.
Click on the menu, on the top right corner of Operator Console and select Account.
You can find this setting as 'Go invisible after'.
You can see your visitors live with visitor monitoring. You can see their status, country,
operating system, page, time on your website and more. When you chat with a visitor you
can also see all pages he has visited on your website.
Yes, you can use two types of greetings to engage visitors on your website:
Triggers - Automated messages that triggers when certain conditions are met.
Manual – operator clicks on a visitor on visitors list to chat with him.
If you have trouble testing triggers, please open a new browser tab and delete all page cookies and session storage or use a new private tab.
That’s because each visitor should see one trigger at most when visiting a website. So note, that if you have set multiple triggers,
only one will be activated for a visitor. Finally the chat status should be online in order the triggers to be activated.