Chat Rating

Ask your visitors for feedback. It’s easy, you only have to enable onWebChat chat rating from widget settings.
Allow your visitors to rate your support and help your team to become better over time!

onWebChat - rating live chat
onWebChat - chat window (chat widget) visitor can rate his chat

Ask for visitor feedback

By enabling chat rating, operators can send a rating request at any time during the chat by clicking the “Ask for rating” button or by simply terminating the chat.

Visitors, on the other hand, will see in their chat window a five-star rating request, asking them to rate the chat quality.

This way you can get a better sense of visitor satisfaction, monitor operator performance and enforce your team to provide better support.

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