Ask your visitors for feedback. It’s easy, you only have to enable onWebChat chat rating from widget settings.
Allow your visitors to rate your support and help your team to become better over time!
By enable chat rating, operators can send rating request at any time during the chat by clicked the button “Ask for rating” or by just terminate the chat.
Visitor on the other hand, will see on his chat window a five-star rating request, asking to rate chat quality.
This way you can get a better sense of visitor satisfaction, monitor operator performance and enforce your team to provide better support.