The Customer Success Hub

• AI Chatbot
• Analytics
• Weekly Report

AI Analytics: See What Your Chatbot Got Wrong, Then Fix It in One Click

Every AI chatbot conversation is now analysed for you. The new AI Analytics page shows what the bot answered, where it failed and, above all, a What to fix list with draft answers you apply in one click. A report lands in your inbox every Monday ...

• Mobile
• Statistics
• Chat Transfer

The onWebChat App Just Got a Home Screen, Statistics and Chat Transfer

The new Android and iOS app opens on a Home dashboard with today's numbers, adds a full statistics page with charts and per agent results, lets you transfer a chat to a colleague, and shows the previous chats and visited pages of every visitor ...

• Pricing
• Plans
• AI Credits

Our New Plans, Explained: What Changes and What Does Not

Three plans now: Free, Pro and AI agent. Every active subscription keeps the price it signed up with, and older subscriptions using the AI chatbot now get 30 free AI credits every month ...

• AI Chatbot
• EU AI Act
• Compliance

Your Visitors Now Clearly See When They're Chatting with AI

onWebChat now shows an AI badge and a short notice whenever your AI assistant is handling a chat, keeping your widget transparent and compliant with the EU AI Act. It appears only when the bot is active ...

• OpenCart
• AI Chatbot
• Order Status

OpenCart AI Chatbot: Auto-Sync Products and Live Order Answers

Install our OpenCart extension and your entire product catalog syncs to the AI automatically. The bot also answers "Where is my order?" live, with secure lookup by order ID and email ...

• Webhooks
• Integrations
• Automation

Introducing Webhooks: Connect onWebChat to Your Own Systems in Real Time

Get chat events pushed to your own server the moment they happen. Sync transcripts to your CRM, trigger follow-up emails, and build custom automations with signed, reliable webhooks ...

• WooCommerce
• AI Chatbot
• Auto-Sync

WooCommerce AI Chatbot: Auto-Sync Products for Always-Up-to-Date AI Training

Install our WordPress & WooCommerce plugin and your entire product catalog syncs to the AI automatically. Prices, descriptions, and new products update the AI training in real time — zero manual work required ...

• Labels
• Organization
• Workflow

Organize Your Chats with Labels

Introducing Labels: create custom color-coded tags and apply them to visitors, chats, and offline messages. Filter your lists instantly and keep your support workflow organized and efficient ...

• Operating Hours
• Availability
• AI Chatbot

Automate Your Team's Availability

Introducing Operating Hours: set weekly schedules for your agents and AI bot, automate online/offline status, and never miss a customer again. Three flexible modes for your AI chatbot ...

• Visitor History
• Analytics
• Pro Feature

Know Your Visitors Better Than Ever

Discover Advanced Visitor History and see how visitors interact with your site across sessions. Get page-by-page journeys, time-on-site insights, and CSV export options to deliver smarter support ...