Live Chat and E-commerce

Improved Customer Support

With triggers, you can welcome your visitors as you would in a physical store. Among other things, this welcome can easily remove the reluctance that a new customer may have before making their first purchase.

Offering help to customers so they can choose the right products for themselves is very important in specialized stores, as is keeping them happy by helping them solve any problems or difficulties they may face after the purchase.

Increase Sales

Offer discounts to customers and increase your sales by creating discount coupons on specific products and sending them through automated live chat messages (triggers). This is a great way to start conversations with your visitors.

Keep visitors from leaving the checkout page when they run into difficulties: an automated message can offer help at this crucial moment.

With automated messages you can even suggest more expensive products or product combinations, and upsell.

Get Feedback from Chats

Live chat gets you valuable feedback from your customers in two different ways. The immediate way is that customers tell you about a complaint or something they like about your store, which they are more likely to do in a chat than by email.

The second is to analyze your chat history and notice which topics your customers are looking for help with, thus continually improving your e-shop.

Increase Followers and Subscribers

Through live chat conversations with your customers, you will find those who want immediate and quick answers, as well as some who are more talkative. You can easily ask the latter if they are interested in getting information on offers or discounts and subscribing to your mailing list, or direct them to your social media.

Just like face-to-face contact in a physical store, at the e-shop, a good live chat experience can make a big difference to the overall image of the store, and thus help to increase sales.