Are concurrent live chats really unlimited?

Yes. Every onWebChat plan supports unlimited concurrent live chats and does not cap the number of chat conversations. Your team can help as many website visitors as you need.

Do you limit chat history?

The Free plan includes one year of chat history. Pro and AI agent plans include unlimited chat history, so your team can access past customer conversations whenever needed.

Unlimited Chats

Unlimited live chat conversations, with the history you need

Give every website visitor a chance to start a conversation. onWebChat includes unlimited concurrent live chats and unlimited chat conversations on every plan, one year of chat history on Free, and unlimited history on Pro.

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Unlimited concurrent live chats and conversations on every plan.
One year of chat history on the Free plan.
Unlimited chat history on the Pro plan.

onWebChat dashboard showing unlimited live chat history

Why unlimited live chat matters

Your customer support should grow with your business, not stop when you reach an arbitrary chat limit.

Unlimited Concurrent Chats

Help multiple visitors at the same time, with no cap on concurrent chats or live chat conversations as your traffic grows.

Generous History

Review customer chat transcripts for one year on Free, or keep unlimited history on Pro. Find context when you need it and provide more consistent support.

No Hidden Costs

There are no overage charges or forced upgrades based on your number of live chat conversations.

Frequently Asked Questions

Are concurrent live chats really unlimited?: Yes. Every onWebChat plan supports unlimited concurrent live chats and does not cap the number of chat conversations. Your team can help as many website visitors as you need without worrying about limits.
How much chat history is included?: The Free plan includes one year of chat history. Pro and AI agent plans include unlimited chat history, so you can revisit past customer conversations whenever you need context, want to resolve an issue, or improve your service.