Triggers are chat messages that are pushed automatically based on rules when a visitor is on your website.
For example you can start an automatic chat when your visitor is in the “checkout” page for more than a minute.
The rules around which an automatic chat will begin can be set by you very easily as well as the opening message that your visitor will receive.
Being able to begin an automatic chat in various locations that your users might find problematic is like having a salesperson politely assisting your customers.
In that way, you have the ability to offer top-quality sale services as well as support services to your customers.
* Auto started chats (triggers) is a feature available only to the Premium Plan users.