This is a Premium feature which allows you to see what your visitor types in before pushing the ‘send’ button so as to send you the text.
In that way, you can save up precious time and prepare your answer, especially if your visitor takes a significant amount of time to type in his message.
With the typing insights feature you can respond even faster simply because you can see faster what your visitor types in. In that way, you offer even faster and on the spot service, saving you and your customer precious time.