|Feature||Premium Plan||Free Plan|
|Chats||unlimited||100 / month|
|Chat history *||unlimited||1 year|
|Visitor monitoring *|
|Typing insights *|
|Visitors send chat to email|
|Speech to text|
|Visitor navigation path|
|Transfer chat to another operator|
|Audio and visual notifications|
Please contact us, we may offer it or maybe we can develop it!
The chat history refers to the previous chat sessions that your live-chat operators have assisted over the time. You can see all previous chats on the history page or when chatting with a visitor (if there are any).
Most customers won't always begin a chat, so why don't you take the first step? Triggers are pop up messages that appear automatically, based on rules, when a visitor is on your website. For example, you can set a message to pop up when a visitor is on your pricing page for more than 15 seconds and then ask if he needs help.
You can monitor and analyze your visitors in real time. Our sophisticated software has the ability to track your visitors' information such as his country, city, browser, device, time spent in your website, number of visits and more.
Typing Insights feature, allows you to see what your visitors are typing before they click the send button. This feature allows you to have more time to prepare the answers, so customers will appreciate your quick response.