Departments are groups of operators you can create to provide better support to your visitors. This feature can be very helpful, especially if the number of your operators is growing a lot.
With departments you will be sure that every chat is forwarded to the right operator.
Suppose you 3 have different departments in your business: sales, tech support and logistics.
When a visitor arrives at your website and have a question, you want to forward this chat to the correct department.
To define a department:
To define a department:
To edit chat widget:
Chat widget with departments (what visitor see)