Using onWebChat

Dashboard

When you log in, you'll see the Dashboard page. It summarizes your live chat and AI chatbot activity at a glance.

The AI Chatbot card shows the bot status, the AI credits left, today's AI chats and your training texts. Today's Overview shows your ongoing, waiting, total and unanswered chats, the visitors online and the average wait time, and you can also see which agents are connected right now.

A chart tracks your daily chats and visitors over the last 1, 3, 6 or 12 months.

Chat Page

This is where you talk to your visitors. Open a chat by answering an incoming request on the left, or start one with the Chat button on the Visitors page.

The chat window is the main focus here. Just type your messages in the input area at the bottom.

On the right, you'll find visitor details collected automatically: country, OS, browser, visited pages, and full chat history. You can also leave private notes for future reference.

Visitors Page

Here you can monitor everyone currently browsing your website.

Click a visitor to see their visit history, or press Chat to start a conversation. Use the filters and search bar to find people based on the page they're viewing, their location, or status.

Visitors History

Review past visitors and their complete journey: pages viewed, time spent, and more. Paid plans keep the last 60 days of visits to help you understand how people interact with your site; the Free plan shows today's visits.

History Page

This page archives all your past conversations.

Click any chat to read the full transcript. Search by message text, visitor name, email or visitor ID, and filter chats by label.

Offline Messages

Messages left while you were offline appear here, with the newest at the top. Click any row to read the full message on the right.

If the "send email" button doesn't work in your browser, simply copy the visitor's email and reply from your own email client.

Statistics Page

Track performance for your team and website. Select a date range to see total, answered and unanswered chats, average waiting and chat times, ratings, figures per agent, and daily charts of chats, AI chatbot chats and visitors.

Settings

Installation: Under Widget > Installation, find your Chat ID for plugins or copy the full installation code for manual setup.

Widget: Under Widget > Widget Settings, customize your chat widget: colors, texts, pre-chat form, offline form, chat rating, reply buttons and more. Add more widget languages under Widget > Languages.

Agents: Under Team > Agents, add or edit agents. Administrators manage all settings; for Standard Agents you choose what each one can see and do.

Shortcuts: Save reusable messages (like greetings). Type a few letters during a chat to insert them quickly.

Sounds & Notifications: Set up audio alerts and desktop notifications for new messages and visitors.

Operating Hours: Set your availability for agents and the AI chatbot. Create a flexible weekly schedule so customers know when you're online.

Blocked Visitors: Under Security > Blocked Visitors, manage blocked visitors. You can block disruptive visitors directly from the chat page.

Triggers: Set up automated messages. For example, proactively engage visitors who spend more than 20 seconds on your pricing page.

Departments: Under Team > Departments, organize your team into departments (e.g., Sales, Support) so visitors can reach the right person.

Domain Security: Under Security > Domain Security, restrict your chat widget so it only loads on your authorized websites.

Webhooks: Send chat events (new chats, messages, ratings, offline messages and more) to your own systems in real time. Available on paid plans.

Account: Edit your profile, password and language under My Profile, and manage your plan, AI credits and invoices under Payments.

Two-Step Login: In My Profile, open the Two-Step Login tab to turn it on: when you sign in with your password from a new browser or device, we email you a 6-digit code to enter. Each agent turns it on for their own account.