Using onWebChat

The onWebChat platform is very simple and easy to use. All operations are done through some pages which are designed to be easy and efficient to work with.

Home

The homepage is the first page you see when connecting to our live chat system.

live chat admin dashboard

In the top left corner of this page, you can see at a glance some daily and instantaneous statistics for your website.
You can be informed about the number of visitors, whether they are connected via PC or mobile phone and the number of dialogues that have taken place that day. Furthermore, you can see how many and which operators are connected to the system at this time.

In the right half of the screen, there are two useful charts. The chart of dialogues/day up (right) and the chart of the visitors/day.

Finally, at the bottom left of the page, you can read some important news about onWebChat service, and various tips on how you can use our live chat service better.

The chat page

This page is the main page of the onWebChat service, where you can talk with the visitors of your website. To go to this page, you can answer an incoming chat that appears on left, or you can initiate a chat with one of your visitors from visitors page (see below)

live chat chat window

The biggest part of the page is the chat window. In the lower part of this window is the area that you can write the message you want to send.

In the right part of the page, there is information about your visitors. This information shall consist of those that automatically collects onWebChat system, like the country, the operating system and the visitor's browser. Also, you can see the visited pages and finally the history of all previous chats of this visitor.

In addition to the information gathered by the onWebChat system, you can save personal information for every visitor which you will have easy access in the future.

The visitors page

Here you see all the visitors currently on your website and some useful information about them.

live chat visitors page

By clicking on a visitor on this page, you can initiate a chat with him.

With onWebChat it is very easy to find visitors you are interested in, as it offers the possibility of their categorization by different criteria. Alternatively, you can use the handy search tool and search by any criteria you want.

The History page

On this page, you can see the past chats of all visitors of your website.

live chat history page

Click on the summary of a past dialog and you can see the complete dialog between the visitor and the operator.

At the top right corner of this page, there is the handy search tool by which you can search the entire chat database with any criteria (operator name, visitor name, words in the text of the dialog, etc.).

The Offline Messages page

On this page, you can see all offline messages your visitors have sent using your chat window, when you are offline.

You can see the last messages on the top of the list with some info, like visitor, time sent and some text of the message. By clicking on a row you can see on the right the whole message. If the "send mail" button is not working on your browser, you can copy the visitor's email and send the email reply from your favorite email application.

At the top right corner of this page, there is again the search tool.

The Statistics page

On this page, there are some statistics about your visitors and operators.

You can select a date range and see for each of your operators some usefull info, like total chats replied and average chat time.

At the bottom of the page there are two graphs: chats/day and visitors/day.

The Settings page

live chat widget settings

The settings page includes the following pages:

  1. Installation Code
  2. Widget
  3. Operators
  4. Shortcuts
  5. Sounds
  6. Blocked Visitors
  7. Triggers

Installation code page

On this page, you can find the Chat id, that you need to install onWebChat on your website if you are using one of our plugins. If you prefer manual installation, you can find the installation code here.

Widget page

Here are all the settings for the appearance (colors, images) and texts of the chat window. Here you can set to use the Offline form, Prechat form and much more.

Operators settings page

On this page, you can create new operators and edit existing ones. Operators have two roles: simple operators and administrators. Administrators have access to all pages and settings. They can edit the texts and the appearance of chat widget, edit and add new operators and triggers. They can change the status of connected operators and delete all chat history messages. Finally, they can make payments and cancel subscriptions.

Shortcuts page

Shortcuts are texts that you have written and saved in our service. So instead of typing, for example, the same welcome message whenever you start chatting with one visitor, you can use the shortcuts. You just have to write only a few letters and the matched shortcuts will be displayed, so you can easily select the one you want. Here, you can assign new shortcuts and edit existing ones.

Sounds settings page

On this page, you can configure various sound alerts and desktop notifications of the onWebChat platform, for example, when you have a new message or when you have a new visitor on your website.

Blocked visitors page

Here you can see all the visitors you have blocked and you can unblock them. You can block a visitor from the chat page, so that he cannot see that chat window and write to you.

Triggers page

On this page you can add/edit triggers. Triggers are automated messages sent to your visitors, based on rules you have set. For example if a visitor is on your pricing page for more than 20 seconds, you can send him a predefined message asking if he needs some help.

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