The Customer Success Hub

Product updates, live chat tips, and customer service strategies

Customer service importance
  • Support
  • Good Practices

The Importance Of Customer Service For Your Company

Have you ever wondered how important customer support for your business actually is? It might be that you know but it’s worth checking some innovative tips! Learn how to build a long-lasting relationship ...

Author Jaime S.
Jaime S.

January 8,2019

Live chat best practices
  • Support
  • Good Practices

Best Practices to improve your live chat service & customer satisfaction

We explain the steps needed to have best practices with your live chat support system and therefore to improve your customer satisfaction rates...

Author Jaime S.
Jaime S.

November 27, 2018

Live chat canned messages
  • Support
  • Good Practices

5 Live Chat Important Phrases That Need To Be Added To Your Canned Messages

We have listed what we believe are the most important topics that we must bear in mind when creating canned responses (chat shortcuts)...

Author Jaime S.
Jaime S.

June 28,2018

Benefits of live chat services
  • Support
  • Live Chat Benefits

The Benefits of using Live-Chat services

Offering support through Live-chat services can incredibly improve your customers level of satisfaction. Still wondering why? Well, don’t worry, we’ll explain everything..

Author Jaime S.
Jaime S.

April 26,2018

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