AI Chatbot for WordPress & WooCommerce

The WooCommerce AI Chatbot That Knows Your Products and Your Customers' Orders

An AI agent that trains itself on your product catalog and checks customer orders live. It answers pre-sale questions, recommends products, and resolves "Where is my order?" 24/7, with zero work from your team.

✓ Always Synced with Your Products: the AI training data updates itself when your catalog changes
✓ Live Access to Customer Orders: answers order status questions with real, current data
✓ Fewer Support Tickets: answers routine product and order questions automatically, day and night
✓ Simple, Transparent Pricing: 200 AI conversations for $17/month, live chat and white label included

Get Started Free WordPress Plugin

No credit card required • 14-day free trial • Trusted by 15,200+ businesses

Ask our AI bot anything

WooCommerce AI Chatbot: automated product and order support for your online store

Turn Your Product Catalog Into a 24/7 Sales Team

Your WooCommerce products instantly become AI knowledge. Built on OpenAI's GPT-5 models, the chatbot answers from your real catalog, with prices, stock and product links.

Powerful AI Features for Your Store:

💬

Answer Product Questions

Instantly respond to "What's the difference between X and Y?" or "Do you have this in blue?"

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Share Product Links

Direct customers to the exact product page they're looking for

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Recommend the Right Products

Guide customers to products that perfectly match their needs

⏰

Work 24/7 Non-Stop

Never miss a sales opportunity, even when your team is offline

📈

Learn What It Got Wrong

AI Analytics checks every conversation and lists what to fix, with a report in your inbox every Monday

💡 Zero manual training. Zero technical complexity.

Automatic WooCommerce Sync

Install Our WordPress Plugin

Quick installation from the WordPress repository or directly from our site.

One-Click Product Sync

Sync your whole WooCommerce catalog with one click, no manual entry. Large stores pick the categories to sync, up to 15,000 products.

AI Chatbot Goes Live

Your AI chatbot is ready to help customers find products and answer questions.

From this moment on:

✓New products sync automatically
✓Price, stock and description changes sync instantly
✓AI knowledge stays current

What gets synced:
Product name • Full description • Product URL • SKU • Price and sale price • Availability (in stock or not) • Categories, tags and brand • Attributes such as size or color • Product image

onWebChat AI chatbot recommending headphones with product cards in the chat widget

New

Product Cards Right Inside the Chat

When the chatbot recommends products from your synced catalog, the chat widget shows them as cards with the product photo, name, short description and price. Customers see what you sell at a glance and open the product page with one tap.

✓Product photo, name and price, taken directly from your WooCommerce store
✓Every card links straight to the product page
✓Out-of-stock products appear grayed out, so customers see at a glance what they can buy right now

Available with the onWebChat WordPress plugin version 3.10.0 and newer. Run a product sync after updating so your existing products get their photo.

New Feature

Your AI Chatbot Now Answers "Where Is My Order?"

The chatbot connects live to your store's orders and answers order questions with real, current data. No tickets, no waiting, no manual lookups by your team.

Example conversation

Hi, where is my order 4821?

I can check that for you right away. Can you confirm the email address linked to your order?

john@example.com

Thank you! Your order #4821 (2 items) was shipped yesterday and is on its way to you. Is there anything else I can help with?

📦

Live Order Lookup

Order status, items, shipping method and tracking updates come straight from your store, in real time

🎫

End the "Where Is My Order?" Tickets

The number one support question gets answered automatically, day and night

🔌

Zero Setup Headaches

Everything works through our free WordPress plugin, no coding needed

🔒

Privacy Built In

Order details are shared only with signed-in customers, or with guests who give the order number and the email used on the order

Try It Free for 14 Days

Advanced AI Customer Support for E-commerce

See how our WooCommerce AI chatbot handles complex queries and drives sales through intelligent product recommendations.

"Do you have this in blue?"

Instantly responds with available color options and variations

"Can you send me the product link?"

Shares direct product URLs from your store

"Where is my order?"

Verifies the customer and replies with the live order status straight from your store

"Has my order shipped yet?"

Checks the order in real time and shares its latest status

✨ Connected to YOUR store: your products and your orders, not generic data

Every answer is accurate, relevant, and store-specific

Why Top WooCommerce Stores Choose onWebChat

The most reliable AI chatbot solution to increase conversion rates and customer satisfaction.

Built for WooCommerce

✓Native WooCommerce integration
✓Live order lookup built in
✓Safe, GDPR-compliant sync

😊

Better Customer Experience

✓Instant answers, zero wait time
✓24/7 availability
✓Accurate, consistent responses

📈

More Sales, Less Work

✓Handle 10x more inquiries
✓Boost conversion rates
✓Your team focuses on complex sales

🔒 Safe, Secure & Under Your Control

Enterprise-grade security with full transparency

🔐

Only Published Products

Drafts and private products stay private, only what's live gets synced

📝

Clean Data Structure

One product = one AI training entry. Simple, organized, and efficient

⚡

Real-Time Updates

Edit a product? The AI knows instantly. No delays, no manual syncing

🛑

Disable Anytime

Stop or pause product sync with one click, no complicated processes

✉️

Verified Order Access

Signed-in customers see only their own orders; guests must give the order number and the email used on the order

🛡️

Your Data, Your Rules

Everything stays secure, GDPR-compliant, and under your control

A Complete Live Chat Platform, Not Just a Bot

When AI isn't enough, your team takes over seamlessly

AI + Human = Perfect Customer Experience

AI handles routine questions. Your team handles complex sales. Customers get the best of both worlds.

Live Chat with Real Agents

Switch from AI to human support instantly when needed

No Context Lost

Every conversation is saved, so your team always knows what was discussed

Mobile Apps (iOS & Android)

Respond to customers from anywhere, anytime

Chat Triggers & Automation

Proactively engage visitors at the right moment

Visitor Monitoring

See who's browsing and what they're looking at in real time

Analytics & History

Track performance and review every conversation

Set Up in a Few Minutes

No coding required. No technical expertise needed. Just 4 simple steps.

Install the WordPress Plugin

Search for "onWebChat" in your WordPress plugin directory or download it here.

Connect Your Account

Enter your onWebChat email and password. Don't have an account? Sign up free

Enable WooCommerce Sync

Open the Products & Orders tab of the plugin settings and press Sync. Automatic sync switches on with it, so every later change reaches the chatbot on its own.

Configure the AI Chatbot

Log in to your onWebChat dashboard and enter your website address: the AI chatbot reads your site, writes its own description, and is ready to switch on in about two minutes.

✓

Done! Your AI Is Live

Your chatbot is now answering questions about your products 24/7.

Works with any WooCommerce theme

Perfect for Every E-commerce Business

Store Types

✓WooCommerce stores of all sizes
✓E-commerce & online shops
✓Small to medium businesses
✓Growing online retailers

Use Cases

✓Stores drowning in product questions
✓Teams tired of "Where is my order?" emails
✓Businesses wanting to scale support
✓Stores with complex product catalogs

FAQ

Everything you need to know about adding an AI chatbot to your WooCommerce store.

Does the AI chatbot really understand my products?: Yes. Your products are synced directly from your WooCommerce store and turned into AI training data. The chatbot learns names, full descriptions, prices and sale prices, stock, SKUs, categories, attributes and product links, so it answers from your real catalog, not with generic replies.
Do I need to manually update products for the AI?: No. Once product sync is enabled, everything happens automatically. Add a new product? It syncs. Change a description, price or stock level? The AI knows immediately. Delete a product? It's removed from the AI's knowledge base. Zero manual work required.
Can the AI chatbot answer questions about customer orders?: Yes, live. With our free WordPress plugin, the AI chatbot looks up orders in your WooCommerce store in real time. It answers questions like "Where is my order?", "Has it shipped?" and "What did I order?" with the current status, items, shipping method and tracking notes. Signed-in customers do not even need an order number: the chatbot lists their recent orders.
How is customer order information protected?: Privacy comes first. Order data is never added to the chatbot's training data: the plugin looks an order up live, only when a customer asks. Signed-in customers are verified by the plugin and see only their own orders. Guests must give the order number and the email used on the order before any detail is shared. Chats are stored on our EU servers in Germany, are GDPR-compliant, and are never used to train AI models.
Will this slow down my website?: Not at all. Product syncing happens server-side in the background and has no impact on your site's performance. The chat widget is lightweight and optimized for speed.
Is this compatible with my WooCommerce theme?: Yes, all themes. onWebChat works independently of your theme and integrates at the WordPress plugin level.
How much does it cost?: Try it free for 14 days. Get 50 AI credits (50 complete conversations) to test the WooCommerce integration. After that, the AI agent plan costs $17/month with 200 AI conversations, live chat and white label included. See full pricing list.
What if a customer wants to chat with a human agent?: Seamless handoff. The service notifies you via push notification and email so you can easily take over the chat and speak directly with the visitor. The full conversation history is preserved, giving you all the context you need.