The Customer Success Hub

Product updates, live chat tips, and customer service strategies to help you grow your business and support your customers better.

Advanced Visitor History in onWebChat dashboard
  • Visitor History
  • Analytics
  • Pro Feature

Know Your Visitors Better Than Ever

Discover Advanced Visitor History and see how visitors interact with your site across sessions. Get page-by-page journeys, time-on-site insights, and CSV export options to deliver smarter support ...

Author avatar
Thodoris V.

Feb 13, 2026

New onWebChat dashboard interface
  • Dashboard
  • Update
  • Features

Introducing the New onWebChat Dashboard

A clearer, more enjoyable experience, designed for everyday work. We're excited to announce the launch of the new onWebChat dashboard, a major update focused on clarity, usability, and continuous improvement ...

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Thodoris V.

Dec 24, 2025

AI chatbot for live chat
  • AI Chatbot
  • GPT-5.1
  • Upgrade

onWebChat Now Powered by GPT-5.1

We're excited to share that onWebChat's AI chatbot has been upgraded to GPT-5.1, the latest model from OpenAI. This update brings improved understanding, accuracy, and conversation quality — all designed to help your customers get clearer answers ...

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Thodoris V.

Nov 26, 2025

  • iOS
  • Mobile
  • Live Chat

onWebChat Now on iOS

We're excited to announce the brand-new native onWebChat app for iPhone — bringing the full power of onWebChat right to your pocket. Stay connected with your visitors, collaborate seamlessly with your AI bot, and resolve conversations faster, anytime, anywhere!

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Thodoris V.

Aug 11, 2025

  • Multilingual
  • Live Chat

Connect Globally with onWebChat's New Multilingual Live Chat Feature

Expanding your business internationally means effectively communicating with customers in their own language. At onWebChat, we understand that language shouldn't be a barrier - it should be a bridge ...

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Thodoris V.

Mar 18, 2025

Training AI chatbot
  • Training Bots
  • AI Chatbot

Best Practices for Training AI Chatbots

Training an AI chatbot effectively is essential to ensure it delivers accurate, helpful, and engaging responses. This guide will walk you through the best practices for training AI chatbots ...

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Thodoris V.

Oct 17, 2024

AI chatbot technology for online help
  • AI Chatbot
  • GPT-4

AI Chatbots in E-commerce: Revolutionizing Customer Experience

In the dynamic world of e-commerce, AI chatbots are transforming the way businesses interact with customers. These intelligent assistants provide 24/7 support ...

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Thodoris V.

May 14, 2024

Create your own AI chatbot
  • AI Chatbot
  • GPT-4

How to Create Your Own AI Chatbot

In an age where digital communication reigns supreme, AI chatbots have emerged as a revolutionary tool for businesses and individuals. These intelligent assistants ...

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Thodoris V.

Nov 24, 2023

AI chatbot for live chat
  • AI Chatbot
  • GPT-4

Elevating Customer Experience with AI Chatbots powered by GPT-4

Artificial Intelligence (AI) has been revolutionizing industries worldwide, and customer service is no exception. Among the array of AI applications in this sector chatbots have made ...

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Thodoris V.

May 23, 2023

Live chat for websites on laptop
  • Support
  • Live Chat Benefits

Live Chat for Websites: Benefits and Why You Should Use It

In today's digital age, businesses are constantly looking for ways to improve their online presence and customer engagement. One of the most effective ways to do this is ...

Author avatar
Thodoris V.

April 18, 2023

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