Know Your Visitors Better Than Ever: Introducing Advanced Visitor History 🚀

Have you ever wondered what your visitors were doing on your site before they started a chat?

Or noticed a familiar name pop up and thought, "Wait... haven't I helped this person before?"

You're not imagining it - many visitors return multiple times before they finally reach out. And now, you can actually see that journey.

Today, we're excited to introduce Advanced Visitor History - a powerful new feature that gives you real visibility into how people interact with your website over time, so you can offer smarter, more relevant support.

Visitor History goes beyond the "live visitors" view.

Instead of only seeing who's on your site right now, you can go back in time and explore how a specific visitor has interacted with your website across multiple sessions.

This means you can finally answer questions like:

• What pages did they check before starting this chat?
• Have they visited before?
• What are they actually interested in?

With the Free Plan, you can see visitors active on your site today.

With the Pro Plan, you unlock long-term visitor history and deeper insights into user behavior.

With a Pro account, you get access to up to 60 days of visitor history - not just names or timestamps, but meaningful behavioral data you can actually use.

Here's what you'll see:

Page-by-Page Journey

See exactly which pages each visitor viewed, and in what order. This gives you instant context before you even reply.

Time on Site

Understand how much time visitors spend on each page. Was it a quick glance or serious interest?

Export to CSV

Need to run your own analysis or import leads into your CRM? Pro users can export their visitor history to a CSV file with one click.

This isn't just analytics for the sake of numbers - it's practical insight you can use during real conversations with real customers.

Quick Access from Live Visitors

You'll also find a new History icon next to each visitor in your Live Visitors list. Clicking it opens the full visitor profile, where you can view and update saved details (name, email, phone, notes), and review the complete chat history for that visitor.

Why This Matters for Your Business

Understanding the intent of your visitors is the key to better conversations and higher conversions.

If you see that someone has viewed your pricing page five times in the past week, you already know what they're thinking about. You can jump into the conversation prepared, relevant, and helpful - instead of starting from zero.

That leads to:

• Faster replies
• More meaningful conversations
• A better overall customer experience

Ready to See What You've Been Missing?

Log in to your onWebChat dashboard today and explore the new Visitor History feature. Upgrade to a Pro Plan to unlock the full 60-day deep dive, CSV exports, and deeper behavioral insights.

Your visitors already have a story.

Now you can finally see it. 👀