What are your opening hours?
AIWe are open Monday to Friday from 9:00 to 20:00 and Saturday from 9:00 to 14:00. On Sundays the clinic is closed.
AI chatbot for clinics and medical practices
Your front desk answers the same calls all day: hours, prices, insurance, how to prepare. Your AI chatbot takes those questions on your website, day and night, and leaves the phone free for the patients who need it.
No credit card required. 50 AI conversations included in the trial.
- Trained on your own website
- No developer needed
- Cancel anytime
Questions your clinic's chatbot answers
Practical questions, answered from the information you already publish. Medical questions stay with your doctors.
Do you work with my insurance?
AIWe work with the public insurance fund and with most private insurers. Tell me the name of your insurer and I will check our list.
How should I prepare for a blood test?
AIFor most blood tests you should not eat for 8 to 12 hours before. Water is allowed. If your doctor gave you different instructions, please follow those.
Where are you, and is there parking?
AIWe are at 12 Central Street, on the second floor, with a lift. There is a public car park 50 meters from the entrance.
How much does a dental cleaning cost?
AIA dental cleaning costs 50 and takes about 40 minutes. The first examination is free when it is combined with a cleaning.
Can I book an appointment for next week?
AIOf course. Leave me your name, your phone number and the days that suit you, and our front desk will call you to confirm the time.
Example answers. Your chatbot answers from the content of your own website and documents, never from guesses.
Why a clinic needs it
Fewer phone calls for the front desk
Hours, address, prices, insurance and preparation instructions are answered in the chat. Your staff spend their time on the patients in front of them.
Appointment requests after hours
Many patients look for a doctor in the evening. The chatbot takes their name, phone number and preferred days, and your front desk calls back in the morning with a confirmed time.
Patient data handled with care
onWebChat is GDPR compliant, the data is stored on servers in Germany, and chat data is not used to train AI models. Every AI reply carries an AI badge, as the EU AI Act asks.
Live on your website in three steps
You do not write questions and answers by hand. The chatbot learns from what your website already says.
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Enter your website address
onWebChat reads your pages, writes the chatbot settings in the language of your website and turns your content into its knowledge. It takes about two minutes.
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See what it can answer
A checklist shows which common questions the chatbot answers well, weakly or not at all. You fill each gap with one line, or by uploading a document (PDF, DOC, DOCX, TXT), and test it in the dashboard.
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Add the chat to your website
Paste one snippet, or install the WordPress plugin or the OpenCart extension. From that moment your visitors get answers day and night.
What every onWebChat AI chatbot does
Answers 24/7, in the visitor's language
A visitor who writes in German gets a reply in German, even if your website is in English. Nights, weekends and holidays are covered without extra staff.
Collects contact details at the right moment
When a visitor shows real interest, the chatbot asks for an email or a phone number, so your team has someone to call back the next morning.
Hands over to a person when needed
If the chatbot is not sure, or the visitor asks for a human, it offers one of your agents through live chat. When nobody is online it takes an email for follow-up.
Tells you what to improve
AI Analytics reviews every conversation, lists the questions that had no good answer and drafts the missing text for you, with a weekly report by email.
What stays with your doctors
The chatbot does not give diagnoses or medical advice, and you can write that rule into its instructions in one sentence. It answers practical questions from your website, and for anything about symptoms or treatment it refers the patient to the clinic. It does not write into your appointment calendar: it collects the request and your staff confirm it. Ask it to collect contact details only, not medical history.
Frequently asked questions
- Will the chatbot give medical advice to patients?
- No. It answers only from the content you give it, and you decide its rules: for example, "do not give medical advice, refer the patient to the clinic". For questions outside your content it offers a member of your staff, or takes a contact for follow-up.
- Can it book appointments directly into our calendar?
- Not directly. It collects the patient's name, phone number and preferred days, and your front desk confirms the time. If you use an online booking page, the chatbot gives patients the link.
- Is patient data safe?
- onWebChat is GDPR compliant and stores data on servers in Germany. Conversations are not used to train AI models. We recommend that the chatbot asks only for contact details and leaves medical details for the appointment.
- How much does it cost?
- The AI agent plan costs $17 per month and includes 200 AI conversations and live chat for one agent. One conversation counts as one credit, however many messages it has. Every new account starts with a 14-day free trial with 50 AI conversations, no credit card required.
- Does it work with my website?
- Yes. The chat is one JavaScript snippet that works on any website. There is a plugin for WordPress and WooCommerce, an extension for OpenCart, and install guides for Shopify, Wix, Joomla, Drupal, PrestaShop and more.
Give your front desk a quieter phone
Sign up, enter your clinic's website address and see in two minutes which patient questions your chatbot already answers.
Start your 14-day free trial