What time is check-in and check-out?
AICheck-in is from 15:00 and check-out until 11:00. If you arrive earlier, you can leave your luggage at reception free of charge.
AI chatbot for hotels
Guests write from another time zone, in another language, while your reception is busy or closed. Your AI chatbot answers them at once from your own website, and keeps them on it until they book.
No credit card required. 50 AI conversations included in the trial.
- Trained on your own website
- No developer needed
- Cancel anytime
Questions your hotel's chatbot answers
The questions guests ask before they book, and again before they arrive.
Is breakfast included in the price?
AIBreakfast is included in all room rates. It is a buffet served from 7:30 to 10:30, with gluten-free and vegan options.
Do you have parking?
AIYes, there is free private parking for guests next to the hotel. No reservation is needed.
Can I cancel my booking?
AIYou can cancel free of charge up to 7 days before arrival. After that, the first night is charged.
How far are you from the airport, and do you arrange a transfer?
AIThe airport is 25 minutes by car. We arrange a private transfer for 35 per trip: shall I take your flight details so reception can confirm it?
Do you accept pets?
AISmall dogs up to 10 kg are welcome in the ground-floor rooms, for 10 per night. Please mention it in your booking.
Example answers. Your chatbot answers from the content of your own website and documents, never from guesses.
Why a hotel needs it
Guests ask at every hour
A traveler planning a summer holiday from New York writes when it is night at your hotel. The chatbot answers in seconds, so the question does not wait until morning and the guest does not move on to the next hotel.
Every guest in their own language
The chatbot replies in the language the guest writes in, from content you wrote once. Your receptionist does not have to speak French, German, Polish and Italian.
More direct bookings, less commission
A guest with an unanswered question goes back to the booking platform. A guest who gets the answer on your website has every reason to book directly with you, and the chatbot gives them the link.
Live on your website in three steps
You do not write questions and answers by hand. The chatbot learns from what your website already says.
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Enter your website address
onWebChat reads your pages, writes the chatbot settings in the language of your website and turns your content into its knowledge. It takes about two minutes.
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See what it can answer
A checklist shows which common questions the chatbot answers well, weakly or not at all. You fill each gap with one line, or by uploading a document (PDF, DOC, DOCX, TXT), and test it in the dashboard.
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Add the chat to your website
Paste one snippet, or install the WordPress plugin or the OpenCart extension. From that moment your visitors get answers day and night.
What every onWebChat AI chatbot does
Answers 24/7, in the visitor's language
A visitor who writes in German gets a reply in German, even if your website is in English. Nights, weekends and holidays are covered without extra staff.
Collects contact details at the right moment
When a visitor shows real interest, the chatbot asks for an email or a phone number, so your team has someone to call back the next morning.
Hands over to a person when needed
If the chatbot is not sure, or the visitor asks for a human, it offers one of your agents through live chat. When nobody is online it takes an email for follow-up.
Tells you what to improve
AI Analytics reviews every conversation, lists the questions that had no good answer and drafts the missing text for you, with a weekly report by email.
What stays with your reception
The chatbot does not check live availability and does not take bookings or payments. It answers the question, sends the guest to your booking page and, for special requests, takes their name, dates and contact details so your team confirms. If the guest wants a person, it offers your reception through live chat.
Frequently asked questions
- Does it connect to my booking engine?
- No. The chatbot answers from your website content and sends guests to your booking page with a link. It does not read availability or prices from a booking engine, so keep your rates page current or let the chatbot refer rate questions to the booking page.
- Our prices change by season. How does the chatbot keep up?
- It learns from your website. When you update a page, you re-read the website from the dashboard in one click and the chatbot uses the new content. You can also add short texts by hand, for example a seasonal offer.
- Is it suitable for a small hotel, a villa or rental rooms?
- Yes, and it helps the most there, because a small property has no reception at night. Setup takes a few minutes and needs no technical knowledge.
- How much does it cost?
- The AI agent plan costs $17 per month and includes 200 AI conversations and live chat for one agent. One conversation counts as one credit, however many messages it has. Every new account starts with a 14-day free trial with 50 AI conversations, no credit card required.
- Does it work with my website?
- Yes. The chat is one JavaScript snippet that works on any website. There is a plugin for WordPress and WooCommerce, an extension for OpenCart, and install guides for Shopify, Wix, Joomla, Drupal, PrestaShop and more.
Answer your next guest before they book elsewhere
Sign up, enter your hotel's website address and see in two minutes which guest questions your chatbot already answers.
Start your 14-day free trial