How much is shipping, and how long does delivery take?
AIShipping costs 3.50 and is free for orders over 50. Orders placed before 14:00 leave the same day and arrive in 1 to 3 working days.
AI chatbot for online stores
Shoppers ask the same things before they buy: delivery time, shipping cost, returns, stock. Your AI chatbot answers them in seconds, at any hour, from the content of your own store.
No credit card required. 50 AI conversations included in the trial.
- Trained on your own website
- No developer needed
- Cancel anytime
Questions your store's chatbot answers
These are the questions that fill a store's inbox. Each one is a sale waiting for an answer.
Can I return a product if it does not fit?
AIYes, you have 14 days from delivery to return it unused, in its original packaging. Would you like the steps for a return?
Which payment methods do you accept?
AIYou can pay by card, PayPal, bank transfer or cash on delivery. Cash on delivery adds 2.00 to the order.
Do you ship abroad?
AIWe ship to all EU countries. Delivery takes 4 to 7 working days, and the shipping cost is shown at checkout before you pay.
Do you have this jacket in size M?
AIYes, size M is in stock in black and navy, at 89.00. Here it is, with photos and the size guide.
Where is my order?
AIYour order was shipped yesterday with the courier. Here is the tracking number, so you can follow it.
Example answers. Your chatbot answers from the content of your own website and documents, never from guesses.
Why an online store needs it
It knows your products
On WooCommerce and OpenCart the chatbot syncs your catalog: it searches products by name, category or code, knows prices and stock, and shows product cards with photos under its replies.
It answers "where is my order?"
Shoppers on WooCommerce and OpenCart check the status of their order inside the chat, with the tracking number where your store provides one. Your team stops answering the same email twenty times a day.
It saves the sale at midnight
Most shopping happens in the evening, when nobody is at the office. A shopper who gets an answer about shipping or returns right away has no reason to look at another store.
Live on your website in three steps
You do not write questions and answers by hand. The chatbot learns from what your website already says.
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Enter your website address
onWebChat reads your pages, writes the chatbot settings in the language of your website and turns your content into its knowledge. It takes about two minutes.
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See what it can answer
A checklist shows which common questions the chatbot answers well, weakly or not at all. You fill each gap with one line, or by uploading a document (PDF, DOC, DOCX, TXT), and test it in the dashboard.
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Add the chat to your website
Paste one snippet, or install the WordPress plugin or the OpenCart extension. From that moment your visitors get answers day and night.
What every onWebChat AI chatbot does
Answers 24/7, in the visitor's language
A visitor who writes in German gets a reply in German, even if your website is in English. Nights, weekends and holidays are covered without extra staff.
Collects contact details at the right moment
When a visitor shows real interest, the chatbot asks for an email or a phone number, so your team has someone to call back the next morning.
Hands over to a person when needed
If the chatbot is not sure, or the visitor asks for a human, it offers one of your agents through live chat. When nobody is online it takes an email for follow-up.
Tells you what to improve
AI Analytics reviews every conversation, lists the questions that had no good answer and drafts the missing text for you, with a weekly report by email.
What stays with your team
The chatbot does not issue refunds, change orders or invent discounts. For anything that needs a decision it offers one of your agents through live chat, or takes the shopper's email so you reply the next morning. On platforms other than WooCommerce and OpenCart it answers from your pages (shipping, returns, payments, FAQ) without product and order sync.
Frequently asked questions
- Does it work with WooCommerce and OpenCart?
- Yes. The WordPress plugin and the OpenCart extension sync your products, stock and orders automatically, so the chatbot can search your catalog and report order status. Nothing else has to be configured.
- My store runs on Shopify or another platform. Can I use it?
- Yes. You paste one snippet and the chatbot learns from your store's pages: shipping, returns, payments, FAQ and product pages. Product search and order status lookup are available on WooCommerce and OpenCart only.
- What happens when a product or a price changes?
- On WooCommerce and OpenCart the catalog is synced automatically, so prices and stock stay current. For the rest of your content you re-read the website from the dashboard in one click whenever something changes.
- How much does it cost?
- The AI agent plan costs $17 per month and includes 200 AI conversations and live chat for one agent. One conversation counts as one credit, however many messages it has. Every new account starts with a 14-day free trial with 50 AI conversations, no credit card required.
- Does it work with my website?
- Yes. The chat is one JavaScript snippet that works on any website. There is a plugin for WordPress and WooCommerce, an extension for OpenCart, and install guides for Shopify, Wix, Joomla, Drupal, PrestaShop and more.
Let your store answer while you sleep
Sign up, enter your store's address and see in two minutes which shopper questions your chatbot already answers.
Start your 14-day free trial