New onWebChat Dashboard: Faster, Clearer Experience

A clearer, more enjoyable experience, designed for everyday work.

We're excited to announce the launch of the new onWebChat dashboard, a major update focused on clarity, usability, and continuous improvement.

This release is built from real user feedback and our goal to make daily work inside onWebChat smoother and more pleasant.

What's New?

Dark & Light Mode

You can now switch between dark mode and light mode, depending on your preference or environment. This helps reduce eye strain and makes long working sessions more comfortable.

Improved Performance & Responsiveness

The new dashboard feels faster and more responsive overall, making it easier to move between chats, visitors, and settings without friction.

Clearer & More Enjoyable to Work With

The new dashboard is clearer and more enjoyable to use. We've already added several practical improvements, including:

Download past visitors' data directly from the Visitors page
Clearer tooltips and confirmation modals, so actions are easier to understand
A more transparent and easier-to-read Payments page, with clearer information about plans and usage

What's Coming Next

We're actively working on even more improvements. Some of the upcoming features include:

A dedicated page with more detailed information about past visitors
Chat labels to help organize and identify chats more easily
Operating hours to control availability
More statistics and insights

Update (October 2026): everything on this list has since shipped, with Advanced Visitor History (February 2026), Operating Hours (March 2026), Labels (April 2026) and, for the AI chatbot, AI Analytics (September 2026).

Your Feedback Matters

This dashboard will continue to evolve, and your feedback plays a key role.

Let us know what you like, what could be improved, and what features you'd love to see next. We're committed to continuously refining the onWebChat dashboard to better support your daily workflow.