Other versions: OpenCart 4, OpenCart 3, OpenCart 2.0.x-2.2.x, OpenCart 1.5.x
Your whole product catalog syncs automatically with the chatbot's AI training data. onWebChat always knows the up-to-date name, price, availability and description of every product, with no need to update the training texts by hand.
Your chatbot can now answer "where is my order?" with live data from your store. When a customer asks, the AI securely looks the order up in real time and replies with its current status, items and total, but only after verifying the customer's identity (order number plus the email used on the order; signed-in customers only need the order number).
When the AI chatbot recommends products from your synced catalog, the chat widget shows them as small cards with the product photo, name and price, linking to the product page.
The chat widget now loads independently of your storefront theme, so it works out of the box with the Journal theme and every other OpenCart theme, no extra configuration required.
The extension checks for new releases and notifies you right inside your OpenCart admin whenever an update is available, so you are always on the latest version.
upload folder to the root directory of your OpenCart installation (where the admin and catalog folders are), merging with the existing folders. No core file is overwritten.
Alternatively, if FTP is configured under System → Settings → FTP, you can upload the zip through Extensions → Extension Installer.
Don't have a Chat ID yet? Create a free onWebChat account.
Optional, for the AI chatbot: on the same page, under AI Product Sync, enter your onWebChat email and password and click Connect, then Sync all products now. If your catalog is large, you choose which categories to sync and the button reads Sync selected categories. Your chatbot is trained with your catalog and kept up to date automatically; the AI order status lookup is switched on when you connect.
Upgrading from the old 2.3.x module? Upload the new files over the old ones and open the module settings page once. Your Chat ID is kept and the existing layout assignments can stay, the widget is never added twice.
If you're enjoying this extension, we'd really appreciate a positive review on opencart.com. It helps us grow and continue improving the product.