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FAQ

Do I have to pay to sign up?

No, payments are not required to sign up. When you sign up with us, you get a free Premium Plan for one month. You can use this time to try and test our software. After one month if you don't process a payment for the Premium Plan, you will be downgraded to the Free Plan.

How can I pay?

You can pay by credit/debit card or PayPal. We don't accept American Express at the moment. Please bear in mind subscriptions are renewed automatically at the end of each billing period. There are no additional costs and you can cancel your subscription at any time.

Can I use my account on multiple domains?

Yes, you can use your onWebChat account on multiple domains (websites). You only pay per operator if you are on the Premium Plan.

Are there any discounts?

Yes, we do offer discounts for advance payments. You can get a 28% discount applied if you choose for a single 12-month payment or a 14% for 6-month payment. In addition, there is a discount (up to 60% off) based on the number of operators you want to add. Contact us for more details.

Is there a white-label option?

Yes, on the Premium Plan you can hide onWebChat logo from your chat window.

In which languages is Operator Console available?

onWebChat Operator Console is available in the following languages: English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish. Of course, you can set the texts for your chat window in any language you want.

Feature comparison

 

Features

Chats
Chat history*
Visitor monitoring*
Triggers*
Typing insights
File sharing
White label
Visitors send chat to email
Android app
Chat shortcuts
Speech to text
Operators statistics
Block visitors
Visitor Information
Visitor navigation path
Transfer chat to another operator
Encryption SSL
Audio and visual notifications
Multiple languages

Chat Window

Hide chat window when offline
Custom chat window titles
Color customization
Image above chat window
Set window width/position
Draggable chat window
Offline form
Pre-Chat form
Visitor consent

Support

Live Chat
Email
FREE
 
100 / month
1 year
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Features

Chats
Chat history*
Visitor monitoring*
Triggers*
Typing insights
File sharing
White label
Visitors send chat to email
Android app
Chat shortcuts
Speech to text
Operators statistics
Block visitors
Visitor Information
Visitor navigation path
Transfer chat to another operator
Encryption SSL
Audio and visual notifications
Multiple languages

Chat Window

Hide chat window when offline
Custom chat window titles
Color customization
Image above chat window
Set window width/position
Draggable chat window
Offline form
Pre-Chat form
Visitor consent

Support

Live Chat
Email
PREMIUM
 
unlimited
unlimited
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FAQ*

What is the Chat History?

The chat history refers to the previous chat sessions that your live-chat operators have assisted over the time.

What is Visitor Monitoring?

You can monitor and analyze your visitors in real time. Our sophisticated software has the ability to track your visitors' information such as his country, city, browser, device, time spent in your website, number of visits and more.

What are Triggers?

Most customers won't always begin a chat, so why don't you take the first step? Triggers are pop up messages that appear automatically, based on rules, when a visitor is on your website. For example, you can set a message to pop up when a visitor is on your pricing page for more than 15 seconds and then ask if he needs help.

What is the Typing Insights?

Typing Insights feature, allows you to see what your visitors are typing before they click the send button. This feature allows you to have more time to prepare the answers, so customers will appreciate your quick response.

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