no hidden charges, no tricks.
No, payments are not required to sign up. When you sign up with us, you get a free Premium Plan for one month. You can use this time to try and test our software. After one month if you don't process a payment for the Premium Plan, you will be downgraded to the Free Plan.
You can pay by credit/debit card or PayPal. We don't accept American Express at the moment. Please bear in mind subscriptions are renewed automatically at the end of each billing period. There are no additional costs and you can cancel your subscription at any time.
Yes, you can use your onWebChat account on multiple domains (websites). You only pay per operator if you are on the Premium Plan.
Yes, we do offer discounts for advance payments. You can get a 28% discount applied if you choose for a single 12-month payment or a 14% for 6-month payment. In addition, there is a discount (up to 60% off) based on the number of operators you want to add. Contact us for more details.
Yes, on the Premium Plan you can hide onWebChat logo from your chat window.
onWebChat Operator Console is available in the following languages: English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish. Of course, you can set the texts for your chat window in any language you want.
The chat history refers to the previous chat sessions that your live-chat operators have assisted over the time.
You can monitor and analyze your visitors in real time. Our sophisticated software has the ability to track your visitors' information such as his country, city, browser, device, time spent in your website, number of visits and more.
Most customers won't always begin a chat, so why don't you take the first step? Triggers are pop up messages that appear automatically, based on rules, when a visitor is on your website. For example, you can set a message to pop up when a visitor is on your pricing page for more than 15 seconds and then ask if he needs help.
Typing Insights feature, allows you to see what your visitors are typing before they click the send button. This feature allows you to have more time to prepare the answers, so customers will appreciate your quick response.