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FAQ

Do I have to pay to sign up?

No, payments are not required to sign up. When you sign up with us, you get a free Premium Plan for one month. You can use this time to try and test our software. After one month if you don't process a payment for the Premium Plan, you will be downgraded to the Free Plan.

How can I pay?

You can pay by credit/debit card or PayPal. We don't accept American Express at the moment. Please bear in mind subscriptions are renewed automatically at the end of each billing period. There are no additional costs and you can cancel your subscription at any time.

Can I use my account on multiple domains?

Yes, you can use your onWebChat account on multiple domains without any extra cost. You only pay per operator.

Are there any discounts?

Yes, we do offer discounts for advance payments. You can get a 28% discount applied if you choose for a single 12-month payment or a 14% for 6-month payment. In addition, there is a discount (up to 35% off) based on the number of operators you want to add.

Is there a white-label option?

Yes, on the Premium Plan you can select the white-label option for a small extra fee (2€ /operator).

In which languages is onWebChat available?

onWebChat Operator Console is available in the following languages: English, Swedish, German, French, Italian, Spanish, Portuguese, Slovenian, Greek and Turkish.

Feature comparison

 

Features

Chats
Chat history*
Visitor monitoring*
Triggers*
Typing insights
Android app
File sharing
Visitors send chat to email
Chat shortcuts
Operators statistics
Block visitors
Visitor Information
Visitor navigation path
Transfer chat to another operator
Encryption SSL
Audio and visual notifications
Multiple languages

Chat Window

Hide chat window when offline*
Custom chat window titles
Color customization
Show image above chat window
Set window width/position
Draggable chat window
Offline form
Pre-Chat form

Support

Live Chat
Email
FREE
 
100 / month
6 months
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Features

Chats
Chat history*
Visitor monitoring*
Triggers*
Typing insights
Android app
File sharing
Visitors send chat to email
Chat shortcuts
Operators statistics
Block visitors
Visitor Information
Visitor navigation path
Transfer chat to another operator
Encryption SSL
Audio and visual notifications
Multiple languages

Chat Window

Hide chat window when offline*
Custom chat window titles
Color customization
Show image above chat window
Set window width/position
Draggable chat window
Offline form
Pre-Chat form

Support

Live Chat
Email
PREMIUM
 
unlimited
5 years
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FAQ*

What is the Chat History?

The chat history refers to the previous chat sessions that your live-chat agents have assisted over the time. You can access to it from the Main Panel, and from there to any information about: agent\’s name, visitor's name, chat date/time, and much more details.

What is Visitor Monitoring?

From here you can monitor and analyze your visitor in real time. Our sophisticated software has the ability to track your visitor information such as (country, city, browser, device, time spent in a website, number of visits, etc) all these information will be available once your live-chat agent start a chat session.

What is hide chat window?

This feature allows you to hide the chat window when there are no connected operators. If this option is not selected, the Offline Form will be shown.

What are the Triggers?

We know most customers won't always start a chat, so why don't you make the first step? You can be proactive by using Triggers. These are pop up messages that appear automatically based on the rules set for you when a visitor check on your website. For instance, imagine, you have an online e-shop and you want that when a visitor is checking your store for longer than 60 seconds an auto start message will pop up asking if they need help. This can be easily done by using our Triggers.

What is the Typing Insights?

Typing Insights feature, allows you to see what your visitors are typing before they click the send button. This feature allows you to have more time to prepare the answers and customers will appreciate your quick response.

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