The Customer Success Hub

Product updates, live chat tips, and customer service strategies

  • iOS
  • Mobile
  • Live Chat

onWebChat Now on iOS

We're excited to announce the brand-new native onWebChat app for iPhone — bringing the full power of onWebChat right to your pocket. Stay connected with your visitors, collaborate seamlessly with your AI bot, and resolve conversations faster, anytime, anywhere!

Author avatar
Thodoris V.

Aug 11, 2025

  • Multilingual
  • Live Chat

Connect Globally with onWebChat's New Multilingual Live Chat Feature

Expanding your business internationally means effectively communicating with customers in their own language. At onWebChat, we understand that language shouldn't be a barrier - it should be a bridge ...

Author avatar
Thodoris V.

Mar 18, 2025

Training AI chatbot
  • Training Bots
  • AI Chatbot

Best Practices for Training AI Chatbots

Training an AI chatbot effectively is essential to ensure it delivers accurate, helpful, and engaging responses. This guide will walk you through the best practices for training AI chatbots ...

Author avatar
Thodoris V.

Oct 17, 2024

AI chatbot technology for online help
  • AI Chatbot
  • GPT-4

AI Chatbots in E-commerce: Revolutionizing Customer Experience

In the dynamic world of e-commerce, AI chatbots are transforming the way businesses interact with customers. These intelligent assistants provide 24/7 support ...

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Thodoris V.

May 14, 2024

Create your own AI chatbot
  • AI Chatbot
  • GPT-4

How to Create Your Own AI Chatbot

In an age where digital communication reigns supreme, AI chatbots have emerged as a revolutionary tool for businesses and individuals. These intelligent assistants ...

Author avatar
Thodoris V.

Nov 24, 2023

AI chatbot for live chat
  • AI Chatbot
  • GPT-4

Elevating Customer Experience with AI Chatbots powered by GPT-4

Artificial Intelligence (AI) has been revolutionizing industries worldwide, and customer service is no exception. Among the array of AI applications in this sector chatbots have made ...

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Thodoris V.

May 23, 2023

Live chat for websites on laptop
  • Support
  • Live Chat Benefits

Live Chat for Websites: Benefits and Why You Should Use It

In today's digital age, businesses are constantly looking for ways to improve their online presence and customer engagement. One of the most effective ways to do this is ...

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Thodoris V.

April 18, 2023

Live chat strategies and best practices
  • Support
  • Good Practices

5 Live Chat Strategies for a Better Customer Experience

Running a business means keeping your customers happy, improving their experiences, and retaining them. Doing so requires you to focus on ...

Author avatar
Thodoris V.

November 26, 2022

Live chat support during holidays
  • Support
  • eCommerce
  • Good Practices
  • Live Chat Benefits

Prepare your live chat support for extra holidays load in 4+1 steps

Use onWebChat tools to be prepared for the increase in traffic in the live chat system nowadays.
It's easy. Let's see how you can do it in 4+1 steps ...

Author Jaime S.
Jaime S.

Nov 12,2020

Live chat and eCommerce
  • Support
  • eCommerce

Live-Chat and eCommerce

Improve your customer support, get feedback from your customers, personalize your sales, and increase your followers on social media or subscribers on your mailing lists.
Let's see how all of the above can be done with just one tool...

Author Jaime S.
Jaime S.

April 14,2020

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