1) Enable
Turn on chat rating from your onWebChat widget settings.
Measure visitor satisfaction with a simple 5-star flow
Chat ratings make support quality measurable. Use them to track satisfaction trends, identify coaching opportunities, and keep your live chat experience consistently high.
- Collect 1-5 star ratings directly inside the chat widget.
- Ask for a rating during the chat or automatically at chat end.
- Improve agent performance with real visitor feedback.
How chat rating works
2) Ask
Agents can request a rating any time, or you can prompt automatically when a chat ends.
3) Improve
Use the feedback to spot patterns and improve support quality over time.
Want to see more features? Explore all live chat features.
Best practices for higher chat satisfaction
- Ask for a rating at the end of resolved conversations.
- Keep the visitor experience quick (1 tap to rate).
- Review low ratings weekly and create coaching notes.
- Track trends by agent, time of day, and issue type.
Ask for visitor feedback
By enabling chat rating, agents can send a rating request at any time during the chat by clicking the "Ask for rating" button or by simply ending the chat.
Visitors will see a five-star rating request in their chat window, asking them to rate the chat quality.
This helps you better understand visitor satisfaction, monitor agent performance, and encourage consistently better support.
FAQ
Does rating reduce conversions?
When shown at the end of a chat, the rating step is quick and typically improves trust by showing you care about service quality.
Can I use ratings to coach agents?
Yes-combine low ratings with chat transcripts to identify patterns and improve responses and resolution quality.