AI Chatbot for WordPress & WooCommerce
The WooCommerce AI Chatbot That Knows Your Products and Your Customers' Orders
An AI agent that trains itself on your product catalog and checks customer orders live. It answers pre-sale questions, recommends products, and resolves "Where is my order?" 24/7, with zero work from your team.
✓ Always Synced with Your Products: the AI training data updates itself when your catalog changes
✓ Live Access to Customer Orders: answers order status questions with real, current data
✓ Fewer Support Tickets: answers routine product and order questions automatically, day and night
✓ Simple, Transparent Pricing: 200 AI conversations for $17/month, live chat and white label included
No credit card required • 14-day free trial • Trusted by 15,200+ businesses
Turn Your Product Catalog Into a 24/7 Sales Team
Your WooCommerce products instantly become AI knowledge. Built on OpenAI's GPT-5 models, the chatbot answers from your real catalog, with prices, stock and product links.
Powerful AI Features for Your Store:
Answer Product Questions
Instantly respond to "What's the difference between X and Y?" or "Do you have this in blue?"
Share Product Links
Direct customers to the exact product page they're looking for
Recommend the Right Products
Guide customers to products that perfectly match their needs
Work 24/7 Non-Stop
Never miss a sales opportunity, even when your team is offline
Learn What It Got Wrong
AI Analytics checks every conversation and lists what to fix, with a report in your inbox every Monday
💡 Zero manual training. Zero technical complexity.
Automatic WooCommerce Sync
Install Our WordPress Plugin
Quick installation from the WordPress repository or directly from our site.
One-Click Product Sync
Sync your whole WooCommerce catalog with one click, no manual entry. Large stores pick the categories to sync, up to 15,000 products.
AI Chatbot Goes Live
Your AI chatbot is ready to help customers find products and answer questions.
From this moment on:
- ✓New products sync automatically
- ✓Price, stock and description changes sync instantly
- ✓AI knowledge stays current
What gets synced:
Product name • Full description • Product URL • SKU • Price and sale price • Availability (in stock or not) • Categories, tags and brand • Attributes such as size or color • Product image
New
Product Cards Right Inside the Chat
When the chatbot recommends products from your synced catalog, the chat widget shows them as cards with the product photo, name, short description and price. Customers see what you sell at a glance and open the product page with one tap.
- ✓Product photo, name and price, taken directly from your WooCommerce store
- ✓Every card links straight to the product page
- ✓Out-of-stock products appear grayed out, so customers see at a glance what they can buy right now
Available with the onWebChat WordPress plugin version 3.10.0 and newer. Run a product sync after updating so your existing products get their photo.
New Feature
Your AI Chatbot Now Answers "Where Is My Order?"
The chatbot connects live to your store's orders and answers order questions with real, current data. No tickets, no waiting, no manual lookups by your team.
Example conversation
Hi, where is my order 4821?
I can check that for you right away. Can you confirm the email address linked to your order?
john@example.com
Thank you! Your order #4821 (2 items) was shipped yesterday and is on its way to you. Is there anything else I can help with?
Live Order Lookup
Order status, items, shipping method and tracking updates come straight from your store, in real time
End the "Where Is My Order?" Tickets
The number one support question gets answered automatically, day and night
Zero Setup Headaches
Everything works through our free WordPress plugin, no coding needed
Privacy Built In
Order details are shared only with signed-in customers, or with guests who give the order number and the email used on the order
Advanced AI Customer Support for E-commerce
See how our WooCommerce AI chatbot handles complex queries and drives sales through intelligent product recommendations.
"Do you have this in blue?"
Instantly responds with available color options and variations
"Can you send me the product link?"
Shares direct product URLs from your store
"Where is my order?"
Verifies the customer and replies with the live order status straight from your store
"Has my order shipped yet?"
Checks the order in real time and shares its latest status
✨ Connected to YOUR store: your products and your orders, not generic data
Every answer is accurate, relevant, and store-specific
Why Top WooCommerce Stores Choose onWebChat
The most reliable AI chatbot solution to increase conversion rates and customer satisfaction.
Built for WooCommerce
- ✓Native WooCommerce integration
- ✓Live order lookup built in
- ✓Safe, GDPR-compliant sync
Better Customer Experience
- ✓Instant answers, zero wait time
- ✓24/7 availability
- ✓Accurate, consistent responses
More Sales, Less Work
- ✓Handle 10x more inquiries
- ✓Boost conversion rates
- ✓Your team focuses on complex sales
🔒 Safe, Secure & Under Your Control
Enterprise-grade security with full transparency
Only Published Products
Drafts and private products stay private, only what's live gets synced
Clean Data Structure
One product = one AI training entry. Simple, organized, and efficient
Real-Time Updates
Edit a product? The AI knows instantly. No delays, no manual syncing
Disable Anytime
Stop or pause product sync with one click, no complicated processes
Verified Order Access
Signed-in customers see only their own orders; guests must give the order number and the email used on the order
Your Data, Your Rules
Everything stays secure, GDPR-compliant, and under your control
A Complete Live Chat Platform, Not Just a Bot
When AI isn't enough, your team takes over seamlessly
AI + Human = Perfect Customer Experience
AI handles routine questions. Your team handles complex sales. Customers get the best of both worlds.
Live Chat with Real Agents
Switch from AI to human support instantly when needed
No Context Lost
Every conversation is saved, so your team always knows what was discussed
Mobile Apps (iOS & Android)
Respond to customers from anywhere, anytime
Chat Triggers & Automation
Proactively engage visitors at the right moment
Visitor Monitoring
See who's browsing and what they're looking at in real time
Analytics & History
Track performance and review every conversation
Set Up in a Few Minutes
No coding required. No technical expertise needed. Just 4 simple steps.
Install the WordPress Plugin
Search for "onWebChat" in your WordPress plugin directory or download it here.
Connect Your Account
Enter your onWebChat email and password. Don't have an account? Sign up free
Enable WooCommerce Sync
Open the Products & Orders tab of the plugin settings and press Sync. Automatic sync switches on with it, so every later change reaches the chatbot on its own.
Configure the AI Chatbot
Log in to your onWebChat dashboard and enter your website address: the AI chatbot reads your site, writes its own description, and is ready to switch on in about two minutes.
Done! Your AI Is Live
Your chatbot is now answering questions about your products 24/7.
Works with any WooCommerce theme
Perfect for Every E-commerce Business
Store Types
- ✓WooCommerce stores of all sizes
- ✓E-commerce & online shops
- ✓Small to medium businesses
- ✓Growing online retailers
Use Cases
- ✓Stores drowning in product questions
- ✓Teams tired of "Where is my order?" emails
- ✓Businesses wanting to scale support
- ✓Stores with complex product catalogs
FAQ
Everything you need to know about adding an AI chatbot to your WooCommerce store.
- Does the AI chatbot really understand my products?
- Yes. Your products are synced directly from your WooCommerce store and turned into AI training data. The chatbot learns names, full descriptions, prices and sale prices, stock, SKUs, categories, attributes and product links, so it answers from your real catalog, not with generic replies.
- Do I need to manually update products for the AI?
- No. Once product sync is enabled, everything happens automatically. Add a new product? It syncs. Change a description, price or stock level? The AI knows immediately. Delete a product? It's removed from the AI's knowledge base. Zero manual work required.
- Can the AI chatbot answer questions about customer orders?
- Yes, live. With our free WordPress plugin, the AI chatbot looks up orders in your WooCommerce store in real time. It answers questions like "Where is my order?", "Has it shipped?" and "What did I order?" with the current status, items, shipping method and tracking notes. Signed-in customers do not even need an order number: the chatbot lists their recent orders.
- How is customer order information protected?
- Privacy comes first. Order data is never added to the chatbot's training data: the plugin looks an order up live, only when a customer asks. Signed-in customers are verified by the plugin and see only their own orders. Guests must give the order number and the email used on the order before any detail is shared. Chats are stored on our EU servers in Germany, are GDPR-compliant, and are never used to train AI models.
- Will this slow down my website?
- Not at all. Product syncing happens server-side in the background and has no impact on your site's performance. The chat widget is lightweight and optimized for speed.
- Is this compatible with my WooCommerce theme?
- Yes, all themes. onWebChat works independently of your theme and integrates at the WordPress plugin level.
- How much does it cost?
- Try it free for 14 days. Get 50 AI credits (50 complete conversations) to test the WooCommerce integration. After that, the AI agent plan costs $17/month with 200 AI conversations, live chat and white label included. See full pricing list.
- What if a customer wants to chat with a human agent?
- Seamless handoff. The service notifies you via push notification and email so you can easily take over the chat and speak directly with the visitor. The full conversation history is preserved, giving you all the context you need.
Put Your Product & Order Support on Autopilot
Start free and let the AI chatbot answer product and order questions from day one: 14 days of the AI agent (+ Pro), plus 50 free AI credits. No credit card required.
Start your 14-day free trial