Is onWebChat really cheaper than Tidio?

For most small teams, yes. The onWebChat AI agent plan costs $17/month and includes 200 AI conversations plus one agent seat with all Pro features. Tidio's Lyro AI starts at $32.50/month for 50 AI conversations, on top of a chat plan. Live chat only? onWebChat Pro is $8 per agent/month with unlimited chats, while Tidio Starter is $24.17/month with a 100 conversation cap.

Is it easy to switch from Tidio to onWebChat?

Yes. Replace the Tidio script with the onWebChat snippet, or install our WordPress or OpenCart plugin. Train the AI by letting it crawl your website, uploading files, or syncing your product catalog. Most stores are live again in under 15 minutes.

Does the onWebChat free plan limit my conversations?

No. The onWebChat free plan includes unlimited live chat conversations with one agent seat and one year of chat history. Tidio's free plan is capped at 50 conversations per month.

Can the AI answer questions about my orders and products?

Yes. With the WooCommerce or OpenCart plugin, the AI agent answers "where is my order?" with live order status and knows your synced product catalog, including stock availability. Product sync runs automatically.

What happens when my free trial ends?

Your account automatically switches to the free plan, no charges and no credit card required. You keep your settings, chat history and AI training data if you decide to upgrade later.

Tidio Alternative

Looking for a Tidio alternative?

onWebChat gives you the AI agent and live chat in one simple plan: 200 AI conversations for $17/month, unlimited live chats, and white label included. No conversation caps on live chat, no surprise add-ons.

Start my free trial See pricing

14-day free trial with the AI agent and 50 AI credits included. No credit card, cancel anytime.

AI conversations from $0.03 each. Tidio's Lyro starts at $32.50/month for just 50 conversations, about $0.65 each.
Unlimited live chats on every plan, including the free one. No billable conversation tiers.
White label included in the Pro and AI agent plans, not a paid extra.
The AI knows your store: live order tracking and automatic product sync for WooCommerce and OpenCart.

onWebChat vs Tidio at a glance

A side by side look at published plans and prices.

	onWebChat	Tidio
Free plan	1 agent, unlimited live chats, 1 year of chat history	Capped at 50 conversations/month
Entry paid plan	Pro: $8 per agent/month ($6 billed annually), unlimited chats	Starter: $24.17/month billed annually, 100 conversations
AI agent	$17/month: 200 AI conversations + 1 agent seat with all Pro features	Lyro add-on from $32.50/month for 50 AI conversations, on top of your chat plan
Cost per AI conversation	From $0.03	About $0.65 at the entry tier
White label (remove branding)	Included in Pro and AI agent plans	Paid extra on Growth, included from the Plus plan (from $749/month)
AI order tracking ("where is my order?")	Live order status from WooCommerce and OpenCart, with automatic product sync	Focused on Shopify; no OpenCart integration
Multilingual AI and widget	Auto-detects visitor language	Supported
Android and iOS apps	Included	Included
Free trial	14 days with the AI agent and 50 AI credits, no credit card	7 days

Tidio prices and limits are from tidio.com/pricing as of July 2026 and may change. Tidio and Lyro are trademarks of Tidio LLC. onWebChat is not affiliated with Tidio.

Why stores switch to onWebChat

One simple, flat price

No billable conversation tiers, no per-resolution fees, no add-on maze. You always know what next month costs.

An AI agent that knows your store

It answers order status questions with live data, knows your synced products and stock, and replies 24/7 in your visitor's language.

Your brand, not ours

White label is part of the Pro and AI agent plans: remove the onWebChat link and put your own logo in the chat header.

When Tidio may be the better fit

We believe in honest comparisons. If you need Instagram and WhatsApp conversations in one inbox today, or you run on Shopify and want Shopify-specific flows, Tidio currently covers those cases. If you want an affordable AI agent with real live chat, unlimited conversations and full branding control, especially on WooCommerce or OpenCart, onWebChat is built exactly for you.

Frequently Asked Questions

Is onWebChat really cheaper than Tidio?: For most small teams, yes. The onWebChat AI agent plan costs $17/month and includes 200 AI conversations plus one agent seat with all Pro features. Tidio's Lyro AI starts at $32.50/month for 50 AI conversations, on top of a chat plan. Only need live chat? onWebChat Pro is $8 per agent/month with unlimited chats, while Tidio Starter is $24.17/month with a 100 conversation cap.
Is it easy to switch from Tidio to onWebChat?: Yes. Replace the Tidio script with the onWebChat snippet, or install our WordPress plugin or OpenCart extension. Train the AI by letting it crawl your website, uploading files, or syncing your product catalog. Most stores are live again in under 15 minutes.
Does the onWebChat free plan limit my conversations?: No. The free plan includes unlimited live chat conversations with one agent seat and one year of chat history. Tidio's free plan is capped at 50 conversations per month.
Can the AI answer questions about my orders and products?: Yes. With the WooCommerce or OpenCart plugin, the AI agent answers "where is my order?" with live order status, and it knows your synced product catalog including stock availability. Product sync runs automatically, no manual uploads.
What happens when my free trial ends?: Your account automatically switches to the free plan: no charges, no credit card required. You keep your settings, chat history and AI training data if you decide to upgrade later.