AI Assist puts a set of AI writing tools right inside the chat composer, behind a magic wand icon. Your agents can fix grammar, refine their wording, or generate a complete reply in one click.
Unlike the AI chatbot that talks to your visitors, AI Assist works for your human agents: every message is still written or approved by a person, AI simply makes it faster and error-free. Keep humans in control, just faster.
Fixes grammar and syntax errors in your drafted message, so every reply goes out clean, even during the busiest chats.
Improves the clarity and professional tone of your draft, keeping your meaning intact while making it read better.
Drafts a polished reply to the visitor based on the recent conversation, ready for you to review, edit, and send.
AI Assist is about AI-assisted replies, not AI-automated ones. Nothing is ever sent automatically: the agent decides what to say, reviews every suggestion, and presses send. The result is the speed and polish of AI, with the judgment and warmth of your team.
AI Assist is part of the onWebChat AI add-on, available on the Pro plan. It complements the visitor-facing AI chatbot: the chatbot answers when your team is away, AI Assist makes your agents faster when they are online.