AI Assist puts a set of AI writing tools right inside the chat composer, behind a magic wand icon. Your agents can fix grammar, refine their wording, or generate a complete reply in one click.
Unlike the AI chatbot that talks to your visitors, AI Assist works for your human agents: every message is still written or approved by a person, and AI simply makes it faster and error-free. Keep humans in control, just faster.
Fixes grammar and syntax errors in your drafted message, so every reply goes out clean, even during the busiest chats.
Improves the clarity and professional tone of your draft, keeping your meaning intact while making it read better.
Drafts a polished reply to the visitor based on the recent conversation, ready for you to review, edit, and send.
AI Assist is about AI-assisted replies, not AI-automated ones. Nothing is ever sent automatically: the agent decides what to say, reviews every suggestion, and presses send. The result is the speed and polish of AI, with the judgment and warmth of your team.
Grammar & Syntax Correction and Refine My Text come with every paid plan and use no AI credits. Generate a Reply uses 1 AI credit per chat, no matter how many times you use it in that chat, and nothing extra if your AI chatbot already answered in that chat: on the AI agent plan it uses your monthly credits, and Pro users can use it with an AI credit pack. AI Assist is not available on the Free plan. It complements the visitor-facing AI chatbot: the chatbot answers when your team is away, AI Assist makes your agents faster when they are online.
Your visitor writes in a language you do not speak? Chat translation shows their messages in your language with one click, on live chats, chat history and offline messages, and it uses no AI credits. Generate a Reply then drafts your answer in the visitor's language.