AI Chatbot and Live Chat Features Built for Modern Business

Triggers: Proactive Conversations

Start the right conversation at the right time with automated triggers based on page, visitor behavior and time on site. For example, message a visitor who has spent more than 20 seconds on your checkout page, and let the AI chatbot take it from there. Use smart prompts to reduce drop-offs and increase sign-ups or checkout conversions.

Step in with full context

When a conversation needs a human, your team has everything at hand: the full exchange with the AI chatbot, time spent on your site, previous visits, location and device type. For returning visitors, the complete chat history is displayed inside the ongoing conversation, and internal notes keep essential context at your fingertips.

Real-time visitor monitoring

Track the pages your visitors are browsing in real time. onWebChat automatically categorizes them by activity level, current page, location, and more.

See who is chatting with the AI right now, get a complete view of your site's activity, and proactively engage the high-intent visitors that matter most.

Support on the go

Deliver seamless customer support on the go with our native Android and iOS apps.

Monitor and chat with visitors, follow AI chatbot conversations, and step in when needed.

Use saved replies, block unwanted visitors, review chat history, switch to dark mode, and customize notifications, all from your phone.

Turn conversations into named leads

Use the customizable pre-chat form to collect a name, email or any detail you need before the conversation starts. Every chat the AI handles is then tied to a real contact you can follow up with, and your team skips the back-and-forth when they step in.

Smart routing when the AI hands over

Organize your team into departments so that a conversation escalated by the AI reaches the right expert on the first try: sales, support, billing or any structure that fits your business.

Turn feedback into better answers

Collect ratings after every conversation, whether it was handled by the AI chatbot or by your team. Spot the topics where the AI needs more training and coach your team with real customer feedback.

Improve quality continuously with data-backed insights.

Read every chat in your language

A Translate button appears the moment a visitor writes in another language, on live chats, chat history and offline messages. One click translates the visitor's messages and the AI chatbot's replies into the language each agent chooses, and new messages follow as they arrive. Included in the Pro and AI agent plans, no AI credits needed.

See how chat translation works →

Connect your stack with webhooks

Send chat events: new chats, messages, conversations, ratings and offline messages, straight to your CRM, CMS or any server in real time. Each delivery is signed for security, retried on failure, and fully configurable from your dashboard.

Read the webhooks documentation →