| Free Plan | Premium Plan | |
|---|---|---|
| Chats | 100 / month | unlimited |
| Chat history * | 1 year | unlimited |
| Departments * | ||
| Triggers * | ||
| Chat ratings | ||
| Typing insights * | ||
| File sharing | ||
| White label | ||
| Visitors send chat to email | ||
| Visitor monitoring * | ||
| Offline form | ||
| Pre-chat form | ||
| Android app | ||
| Chat shortcuts | ||
| Speech to text | ||
| Operators statistics | ||
| Block visitors | ||
| Visitor Information | ||
| Visitor navigation path | ||
| Transfer chat to another operator | ||
| SSL encryption | ||
| Audio and visual notifications | ||
| Multiple languages |
Please contact us, we may already offer it or maybe we can add it!
The chat history refers to the previous chat sessions that your live-chat operators have assisted over the time. You can see previous chats on the history page or when chatting with a visitor. Files sent in chats are stored for 1 year.
Most customers won't always begin a chat, so why don't you take the first step? Triggers are pop up messages that appear automatically, based on rules, when a visitor is on your website. For example, you can set a message to pop up when a visitor is on your pricing page for more than 15 seconds and then ask if he needs help.
You can monitor and analyze your visitors in real time. Our sophisticated software has the ability to track your visitors' information such as his country, city, browser, device, time spent in your website, number of visits and more.
Typing Insights feature, allows you to see what your visitors are typing before they click the send button. This feature allows you to have more time to prepare the answers, so customers will appreciate your quick response.