Efficiency
Agents can respond more quickly by speaking their responses, reducing typing time and increasing productivity.
Key Features
Voice Input: Click the microphone and speak: your words appear as text in the message box, ready to review and send.
Multi-Language Support: Recognition starts in the chat language, and users can switch to another language for accurate transcription.
Visitor Accessibility: You can enable Speech-to-Text for visitors on your chat widget, allowing them to use voice input for faster and more natural conversations. To activate it, go to Settings > Widget > Widget Settings > Maximized and turn on "Speech Recognition".
Browser Compatibility: Speech-to-Text works in the desktop versions of Chrome and Edge. In other browsers, visitors simply do not see the microphone button.