What plans are available?

There are three plans: Free (unlimited chats and 1 seat), Pro (per seat, with white label branding, unlimited chat history, webhooks and more) and AI agent (the AI chatbot with 200 AI conversations per month and 1 Pro seat included). If you already have Pro, you can add the AI agent to it. Visit our pricing page for full details.

Do you provide a mobile app?

Yes, we offer free Android and iOS apps so you can chat with visitors, monitor activity, review history, and more.

You can pay with credit/debit card, PayPal, or Google Pay. American Express is not currently supported.

How can I integrate the AI chatbot into my website?

Sign up and give onWebChat your website address: it reads your site and sets the bot up for you. Then install the chat widget on your website (code snippet or plugin) and test your AI chatbot in the dashboard right away. You can add your own texts, Q&A and documents at any time.

Can I track visitors to my website?

Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.

What are outgoing webhooks?

Webhooks let you receive real-time HTTP POST notifications whenever a chat event happens: a new, assigned or closed chat, a new message, a rating, an offline message, or a visitor update or ban. Register your URL in Settings > Webhooks and we call it automatically. Available on paid plans.

How do I verify that a webhook request came from onWebChat?

Every request includes an X-OWC-Signature header: an HMAC-SHA256 hash of the raw request body, computed with the signing secret shown in your dashboard. Recompute it on your side and compare with a constant-time comparison function.

What happens if my server misses a webhook delivery?

We retry automatically with increasing delays: 1 minute, 5 minutes, 20 minutes, 1 hour and 2 hours (6 attempts in total). After 5 failed deliveries in a row, or an HTTP 410 Gone answer, the endpoint is disabled and you are notified by email, so you can re-enable it from the dashboard.

Can the AI chatbot know my products and answer questions about orders?

If you use WordPress (WooCommerce) or OpenCart, then yes. With our free plugins your products auto-sync with our system, so the bot always knows your real, up-to-date products. It also gets real-time information about your customers' orders, so it can answer order-related questions. For privacy, the visitor must be signed in to check an order status; if they are not signed in, the bot first asks for the email linked to the order.

Do I have to train the AI chatbot myself?

No. Give onWebChat your website address and it sets the bot up for you: it reads your pages, turns them into training content, writes the bot settings in your language and checks which visitor questions it can already answer. You can then make it smarter with your own texts, uploaded documents and your store products. See how to train your AI chatbot.

Which plans include the automatic setup, and can I test the bot before paying?

Every plan, including Free. Free, Pro and the trial read up to 50 pages of your website, the AI agent plan reads up to 200. On any plan you get 30 free test questions in the dashboard to try the bot. To answer visitors on your website, the bot needs the AI agent plan, which the 14-day free trial includes.

What is AI Analytics?

AI Analytics reads every conversation your chatbot has, about an hour after it ends, and shows what it answered, where it failed and what to fix. Each item in the What to fix list comes with a draft answer, instruction or setting that you apply in one click. Open it from AI Analytics in the dashboard menu. It is included in the AI agent plan and does not spend your AI credits. Read more about AI Analytics.

What happens when the 14-day trial ends?

If you do not subscribe, your account switches to the Free plan automatically, with unlimited live chats and 1 seat. The AI chatbot stops answering visitors until you subscribe to the AI agent plan. Your training content and any AI credits you purchased stay in your account.

Support

Getting Started Guides

Install the live chat widget on your website

How to use the onWebChat platform

How to set up and use your AI chatbot

Best Practices

Increase Engagement with Triggers

Extend Capabilities with the JavaScript API

Automate with Outgoing Webhooks

Deliver Multilingual Support

Optimize Team Workflows with Departments

Setup Guides

WordPress

Joomla

Drupal

Grav

TYPO3

OpenCart

PrestaShop

osCommerce

Wix

BigCommerce

Shopify

ShopWired

Squarespace

Volusion

Yola

How to install onWebChat on any website

FAQ

Payments

Do I have to pay to sign up?: No. Signup does not require payment and includes a free 14-day Pro trial with the AI agent and 50 AI credits.
How can I pay?: You can pay with credit/debit card, PayPal, or Google Pay. American Express is not currently supported.
Are there any discounts?: Yes. You save 12.5% when you pay every 6 months and 25% when you pay yearly. On top of that, Pro seats get a multi-seat discount, from 5% for 2 seats up to 60% for 40 seats or more.
How can I cancel my subscription?: Go to Payments in your dashboard and click Cancel Subscription. Your plan stays active until the end of the billing period.
How can I change my payment method?: In Payments, open the Manage Plan tab, click Update Payment Method and follow the steps.
What happens when the 14-day trial ends?: If you do not subscribe, your account switches to the Free plan automatically, with unlimited live chats and 1 seat. The AI chatbot stops answering visitors until you subscribe to the AI agent plan. Your training content and any AI credits you purchased stay in your account.
What happens when I use up my AI conversations?: The AI chatbot pauses and your widget keeps working as a normal live chat, with the offline form when nobody is online. Buy an extra credit pack from Payments at any time and the bot switches back on by itself. Purchased credits never expire, and the 200 conversations included in the AI agent plan reset every month.

AI Chatbots

How can I integrate the AI chatbot into my website?: Sign up and give onWebChat your website address: it reads your site and sets the bot up for you. Then install the chat widget on your website (code snippet or plugin) and test your AI chatbot in the dashboard right away. You can add your own texts, Q&A and documents at any time.
Can the AI chatbot know my products and answer questions about orders?: If you use WordPress (WooCommerce) or OpenCart, then yes. With our free plugins your products auto-sync with our system, so the bot always knows your real, up-to-date products. It also gets real-time information about your customers' orders, so it can answer order-related questions. For privacy, the visitor must be signed in to check an order status; if they are not signed in, the bot first asks for the email linked to the order.
How is the AI agent priced?: The AI agent can be a standalone plan or a Pro add-on. As a standalone plan it costs $17 per month, with lower prices on 6-month and yearly subscriptions. If you already have the Pro plan, you can add it for just $9 extra per month. Either way it includes 200 conversations per month. Need more? Extra conversation packs start at $7.50 for 200, with lower prices at higher volumes.
Do AI credits expire?: Purchased credits never expire and stay in your account, even if your subscription pauses. The 200 conversations included each month with the AI agent reset monthly and do not roll over.
How can I share feedback about the AI chatbot?: You can send your feedback to support@onwebchat.com.
Can the AI chatbot understand questions, even those with errors, in any language?: Yes. It understands what visitors mean even with typos or informal wording, and it replies in the visitor's language.
Is my data secure with the AI chatbot?: Yes. Chats are encrypted in transit (TLS) and stored on our servers in Germany. The AI runs through OpenAI's API, which does not use your data to train its models. See our privacy policy and GDPR page for details.
Can I take over a conversation from the AI chatbot?: Yes. You are notified of new messages and can watch the bot's replies in real time. Step in with one click to take over the chat, and hand it back to the AI just as easily when you are done.
Can I change the chatbot's name, greeting and tone?: Yes. The automatic setup writes the bot's name, description, greeting, instructions and fallback replies in your website's language, and you can edit all of them in your AI chatbot settings at any time. Use the instructions to set the tone, the topics it should avoid and how it should reply when it does not know the answer.

Automatic Setup & AI Analytics

Do I have to train the AI chatbot myself?: No. Give onWebChat your website address and it sets the bot up for you: it reads your pages, turns them into training content, writes the bot settings in your language and checks which visitor questions it can already answer. You can then make it smarter with your own texts, uploaded documents and your store products. See how to train your AI chatbot.
Which plans include the automatic setup, and can I test the bot before paying?: Every plan, including Free. Free, Pro and the trial read up to 50 pages of your website, the AI agent plan reads up to 200. On any plan you get 30 free test questions in the dashboard to try the bot. To answer visitors on your website, the bot needs the AI agent plan, which the 14-day free trial includes.
My website changed. How do I update the chatbot?: Run the automatic setup again from your AI chatbot settings with Set up from my website, up to 3 times a day, or use the Website Crawler to re-read your whole site or only the pages that changed. For a small change, adding a short text is the fastest fix.
What is AI Analytics?: AI Analytics reads every conversation your chatbot has, about an hour after it ends, and shows what it answered, where it failed and what to fix. Each item in the What to fix list comes with a draft answer, instruction or setting that you apply in one click. Open it from AI Analytics in the dashboard menu. It is included in the AI agent plan and does not spend your AI credits. Read more about AI Analytics.
When do I get the weekly AI report, and can I get one sooner?: A written report about the previous week is created every Monday morning, as long as at least one conversation was analyzed, and it is emailed to you. You can ask for a fresh report once a day with Write a new report. Chats with critical issues are emailed to you in a daily alert (at most one email a day). Both emails can be switched off under Analysis and data.

Account Settings

How do I change the email address for offline messages?: Go to Settings > Widget > Widget Settings, open the Offline Form tab and update the email recipients.
How can I change the email of an agent?: Go to Settings > Team > Agents and edit the agent profile.
How can I switch between dark, light, and system mode on the dashboard?: Use the theme switcher in the top-right corner and pick Light, Dark, or System.
Can I set auto logout for agents?: There is no automatic logout, but agents can switch to Invisible automatically when they are inactive: open My Profile and set Go 'invisible' after (from 15 minutes to 3 hours). With Operating Hours you can also switch agents between Online and Invisible on a schedule.
How do I change my password?: Open your profile from the top-right menu and go to the Change Password tab. If you signed up with Google and have no password yet, the same tab lets you set one.
How do I delete my account?: Open your profile from the top-right menu and go to the Delete Account tab (only the main administrator of the account sees it). This permanently deletes your account with its chats, visitors and AI training data, and it cannot be undone. If you only want to stop paying, cancel your subscription instead and keep the Free plan.

Features

Is there a white-label option?: Yes. On any paid plan (Pro or AI agent) you can hide the onWebChat branding from the widget, at no extra cost.
Can I track visitors to my website?: Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.
What is the Visitors History page?: It helps you review past sessions with filters and details even when visitors are offline.
Can I transfer the chat to another agent?: Yes. Active chats can be transferred to another online agent, or handed back to the AI chatbot.
Can I invite visitors to chat?: Yes, automatically with triggers (messages based on time on page, inactivity or exit intent), or manually: press Chat next to a visitor on the Visitors page to start a conversation.
Can I set operating hours for the chat?: Yes, on every paid plan (Pro and AI agent). Go to Settings > Operating Hours and set when live chat is available. The AI chatbot can follow the same hours, have its own schedule or stay on 24/7. Outside those hours the widget can show the offline form automatically.
Can visitors rate a chat?: Yes. Enable chat ratings in your settings and visitors can rate their conversation from 1 to 5 stars. Ratings are included in every plan, and each rating can also be sent to your webhooks.
Can the chat widget show in my visitor's language?: Yes. Add as many languages as you need with one click and the widget detects each visitor's language automatically. It is included in every plan. See the multilingual chat guide.
Can I translate a chat written in a language I do not speak?: Yes, on the Pro and AI agent plans. When a visitor writes in another language, a Translate button appears on the Chats, History and Offline messages pages. One click translates the visitor's messages into your language and you can switch back to the original at any time. Choose your language under Profile settings > Language & Region > Translate chats into. It uses no AI credits. See the chat translation guide.

Webhooks

What are outgoing webhooks?: Webhooks let you receive real-time HTTP POST notifications whenever a chat event happens: a new, assigned or closed chat, a new message, a rating, an offline message, or a visitor update or ban. Use them to automatically sync chat transcripts to your CRM or CMS, trigger follow-up emails, or notify any external system. Register your URL in Settings → Webhooks and we call it automatically. Available on paid plans. Read the webhooks documentation.
How do I verify that a webhook request came from onWebChat?: Every request includes an X-OWC-Signature header: an HMAC-SHA256 hash of the raw request body, computed with the signing secret shown in your dashboard. Recompute it on your side and compare. See the Verifying Signatures section for Node.js and PHP examples.
What happens if my server misses a webhook delivery?: We retry automatically with increasing delays: 1 minute, 5 minutes, 20 minutes, 1 hour and 2 hours (6 attempts in total). After 5 failed deliveries in a row, or an HTTP 410 Gone answer, the endpoint is disabled and you are notified by email. You can re-enable it from the dashboard once the issue is fixed.