What plans are available?

There are two plans available: Free (unlimited chats and 1 agent) and Pro AI (AI chatbot, white label branding, and unlimited chat history). Visit our pricing page for full details.

Do you provide a mobile app?

Yes, we offer free Android and iOS apps so you can chat with visitors, monitor activity, review history, and more.

You can pay with credit/debit card or PayPal. American Express is not currently supported.

How can I integrate the AI chatbot into my website?

Sign up, add training data (Q&A or website content), and you can test your AI chatbot right away.

Can I track visitors to my website?

Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.

onWebChat Support Center | Live Chat & AI Chatbot Help

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FAQ

Payments

Do I have to pay to sign up?: No. Signup does not require payment and includes a free one-month Pro AI trial.
How can I pay?: You can pay with credit/debit card or PayPal. American Express is not currently supported.
Are there any discounts?: Yes. We offer discounts for 6 or 12 month payments and additional discounts based on number of agents.
How can I cancel my subscription?: Go to Payments in your dashboard and click Cancel Subscription. Your plan stays active until the end of the billing period.
How can I change my payment method?: From Payments (Change Plan), click Update Payment Method and follow the steps.

AI chatbots

How can I integrate the AI chatbot into my website?: Sign up, add training data (Q&A or website content), and you can test your AI chatbot right away.
How is the AI chatbot priced?: Pricing starts at $6 for 200 full chat dialogs, with lower prices at higher volumes.
Do chatbot credits expire?: No, credits do not expire. If your subscription pauses, your remaining credits stay in your account.
How can I share feedback about the AI chatbot?: You can send your feedback to support@onwebchat.com.
Can the AI bot understand questions, even those with errors, in any language?: Yes. It is designed to understand user intent and provide multilingual responses.
Is my data secure with the AI chatbot?: Yes. Security and privacy are core priorities in all onWebChat services.

Account Settings

How do I change the email address for offline messages?: Go to Dashboard > Settings > Widget > Offline Form and update email recipients.
How can I change the email of an agent?: Go to Settings > Agents and edit the agent profile.
How can I switch between dark, light, and system mode on the dashboard?: Use the theme switcher in the top-right corner and pick Light, Dark, or System.
Can I set auto logout for agents?: Yes, from your account settings you can set inactivity behavior and auto status changes.

Features

Is there a white-label option?: Yes, on Pro AI you can hide onWebChat branding from the widget.
Can I track visitors to my website?: Yes, visitor monitoring lets you view country, current page, time on site, and more in real time.
What is the Visitors History page?: It helps you review past sessions with filters and details even when visitors are offline.
Can I transfer the chat to another agent?: Yes, active chats can be transferred to another connected agent.
Can I invite visitors to chat?: Yes, using triggers (automated) or manual invites from the visitor list.

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